DigiHelic Solutions - ServiceNow ITOM Consultant

Role : ServiceNow ITOM Consultant. Exp : 5. Relevant in ServiceNow ITOM - 3 yrs. NP : 10 to 15 days. Note : Any profile with more than 15 days NP will be rejected and not relevant to ServiceNow ITOM(Discovery, service mapping). Role and Accountabilities : Candidates will be experienced in leading ServiceNow engagements end to end In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties : - Providing hands-on ServiceNow related design and development expertise, supporting a range ServiceNow based consulting initiatives. - Work closely with a team of architects, SMEs, process consultants in end-to-end implementations - Configure and develop enhancements on the ServiceNow platform to meet business needs for modules ITSM and ITOM. - Set up ITOM Discovery, schedules, configure CMDB health dashboard, health metrics, etc. - Ability to convey complex technical concepts in understandable business terms Consults with business analyst/project manager to develop appropriate technical solutions. - Document and gain acceptance / approvals of selected final solutions. - Execute technical solutions in capacity as a Sr. consultant. - Contribute to the development of Fujitsu IP solutions in ServiceNow. - Coach and advise other Developers. Qualifications : Skills and Experience : Requirements : - Bachelor's degree with at least 5 years of ServiceNow design and development experience - Development experience on the ServiceNow platform including customization of applications such as ITOM, ITSM and custom apps. - Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API). - Experience developing, implementing, and maintaining large-scale applications and systems. - At least two full lifecycle ServiceNow implementations in the role of a lead consultant. - Must have strong requirements gathering experience. - Programming expertise in Java, JavaScript or other functional programming languages - Demonstrated understanding of ITIL practices Excellent written and oral communication skills. Skills and Certifications : - ServiceNow certifications Service Now System Administrator, Certified Implementation Specialist is must and preferred in ITSM and ITOM Product lines ITIL v3 certification. - Excellent analytical and problem-solving skills. - Excellent verbal and written communication skills - Strong presentation development and Customer Presentation skills - Successful teamwork experience & demonstrated leadership abilities. (ref:hirist.tech)

Location: in, IN

Posted Date: 11/27/2024