Sycamore Informatics - Manager - Cloud Operations

About the job : Designation : Manager SaaS (Cloud) Operations Job Description : Experience : 10 years Job Responsibility : - Manage all aspects of Sycamore SaaS (cloud) operations. Roles & Responsibilities : Work with a team of talented DevOps and SaaS operations engineers and architects to deliver Sycamore SaaS product offerings to our Bio-Pharma customers. Specific roles and responsibilities include : - Implement SaaS Operations teams directions, goals and deliverables as determined by Sycamore Leadership - Ensure smooth operations of Sycamore SaaS products - Drive critical processes in SaaS Operations such as Change Control, Problem & Incident Management, and Reporting as well as key tools for Monitoring & Alerting - Coordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliability - Drive Disaster Recovery and failover procedures, training, testing, and team readiness - Provide the management of incident-related communications - Help meet SaaS Operations Budget and KPI reporting - Ensure continuous improvements in SaaS Operations by developing platform services and tooling to for modern cloud operations including metrics monitoring, CI/CD pipelines to name a few improving automation of provisioning, deployment, monitoring, alerting and escalation riving improvements to all DevOps processes Customer Contact for SAAS Platform ( Infra) - Good Communication (Writing documents , Mail, meetings, presentations, Documentation, Internal communication - Ability to handle critical issues and take decisions when needed. - High Customer satisfaction wrt SLA and SLO - Ensure Security in operations by implementing best in class recommendations for secure operations representing operations in InfoSec meetings and develop and drive secure procedures help obtain and maintain various certifications - Lead a high-performance Cloud/SaaS delivery team by reviewing team performance, quality reviews, manage operations and operational issues. - Establish a culture of high performance, ownership, delivery focus and continuous improvement Required Experience : - 10 years of experience in Engineering, IT, IS or related fields - Strong knowledge of Operations, DevOps, Development SDLC - Understanding and Familiarity with Cloud/SaaS technologies - Strong Linux and windows troubleshooting stills. - Strong knowledge on AWS platform - Strong at Customer handling Desired Experience : - Exceptional project management and organization skills - Experience in development, IT in Pharma and/or Healthcare - Familiarity with clinical development, programs and policies Education Qualification : - Bachelor's degree in Computer Science, Electrical Engineering, Physics, Math or any other numerical discipline with an MS degree being a plus. Professional Qualification/certification : - AWS Solution Architect, ITIL, Linux certification (ref:hirist.tech)

Location: in, IN

Posted Date: 11/27/2024