Senior Software Engineer - Amdocs Kenan

About the Role : We are searching for a highly skilled and experienced Amdocs Kenan Operations Engineer to join our dynamic team in Bangalore. In this critical role, you will play a pivotal part in ensuring the smooth operation and efficient performance of our Amdocs Kenan billing system. Leveraging your in-depth knowledge of Kenan modules, telecom billing processes, and DevOps practices, you will handle a range of responsibilities, including managing bill runs, resolving production issues, monitoring system health, and collaborating with development teams. The ideal candidate will be a problem-solver with a strong work ethic and a dedication to maintaining a reliable and optimized billing environment. Responsibilities : Billing Operations & Revenue Assurance : - Manage all aspects of the billing cycle, including order processing, usage processing, and invoice generation. - Identify and resolve billing errors and discrepancies to ensure accurate revenue capture. - Perform invoice validations and report on billing performance to stakeholders. - Conduct thorough root cause analysis for billing incidents and publish detailed RCA reports. - Collaborate with Amdocs R&D to address core product bugs impacting billing processes. System Administration & Operations : - Provide ongoing support for the Amdocs Kenan system, performing system health checks, application monitoring, and alarm handling. - Manage environment maintenance activities, including system upgrades (e.g, EKS cluster). - Execute sprint deployments in both TEST and PROD environments, ensuring smooth transitions and minimal disruption. - Leverage your DevOps expertise to automate tasks and streamline operational processes. Technical Expertise & Collaboration : - Possess a deep understanding of Amdocs Kenan modules, including Order Management, Usage Processing, Billing & Invoicing, Payments, and Collections. - Demonstrate strong proficiency in Oracle/PostgreSQL databases, Shell Scripting, and Python scripting languages for automation tasks. - Work closely with development teams to troubleshoot issues, provide technical support, and collaborate on solutions. - Maintain clear communication with stakeholders, keeping them informed of operational activities and any potential issues. Required Skills & Qualifications : - 4 years of experience working as an Amdocs Kenan Operations Engineer. - In-depth knowledge of Amdocs Kenan modules and their functionalities. - Strong understanding of telecom billing principles and revenue assurance practices. - Proven experience with Oracle or PostgreSQL databases. - Proficiency in Shell Scripting and Python scripting languages. - Excellent communication, problem-solving, and analytical skills. - Ability to work independently and manage multiple tasks simultaneously. - Willingness to adapt to a DevOps environment and provide occasional weekend support. Technical Skills : - Amdocs Kenan FX (4.0) - Billing & Revenue Assurance - Telecom Billing Systems - Oracle/PostgreSQL Databases - Shell Scripting - Python (ref:hirist.tech)

Location: bangalore, IN

Posted Date: 11/27/2024