IT Operations Specialist

Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporate, non-profit, association, and governmental end-markets. Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaigns, and track legislative activity at all levels of government, including federal, state and local.

The IT Operations Specialist will provide leadership over our digital workplace applications with global responsibility for IT Operations. This critical person supports the digital team member experience and elevates the digital dexterity of the workforce. This includes overseeing, planning, and directing all IT operations to align with the company's overall business goals. The ideal candidate will possess excellent technical skills alongside strong interpersonal communication skills.

Responsibilities:

• Create a culture that enables digital dexterity to support the productive use of technology for better business outcomes.


• Build partnerships among key stakeholders to understand business needs and ensure that digital workplace initiatives support business outcomes.


• Work closely with team members in Talent & Culture to measure team member experience and ensure effective communication.


• Ensure adequate IT policies, procedures, and best practices for the organization.


• Manage all IT operations staff and vendors, providing leadership and coaching.


• Create and own the technology budget, making strategic recommendations for IT infrastructure and capabilities.


• Ensure all systems, networks, and infrastructure remain operational through preventative maintenance and support.


• Identify emerging technologies and opportunities to innovate through new systems and tools.


• Remain current on IT trends, cybersecurity best practices, and compliance regulations.


• Identify appropriate ticket distribution and escalation processes and provide hands-on support for tickets as appropriate globally.

Qualifications:

• Must possess strong expertise in multiple digital workplace applications, including Google suite of business products.


• Demonstrated success partnering with stakeholders to identify and support technology needs.


• Strong leadership abilities in addition to technical knowledge across hardware, software, networks, and security.


• Bachelor's degree in computer science, information technology, or a related field.


• Results-oriented mindset with the drive to deliver exceptional support with 3+ years managing an IT operations team.


• Excellent oral and written communication skills.


• Experience working on a geographically distributed team supporting multiple countries; must speak English fluently.

Our Work Environment

• We are a remote-first team with flexible work options.


• Our team loves to spend time doing fun things outside of the office.

If you'd like to learn what it's like to have a real impact at a fast-growing company that is changing the way the advocacy process works, drop us a line. We'd love to talk to you!

Compensation Structure

This is a full time CLT Opportunity.

Benefits

• Flexible Paid Time Off


• Standard Brazil holidays plus additional company-wide days off for team members to rest and recharge.


• Free Subscription to the Calm App.


• Free Subscription to Linkedin Learning to support professional development.


• Invest in Yourself Days - one designated day per quarter is dedicated to your professional development.


• Monthly Work from Home Stipend.


• Mental and Dental Care by SulAmérica.


• Virtual and in-person team events.


• Mental Health stipend.


• Alelo Food Voucher.


• In company English classes.


• Inclusion & Diversity Affinity Groups to support belonging.

We comply with all requirements for US government federal contractors issued by the OFCCP, IFR, and the terms of our government contracts.

EEO/AA/F/M/Vet/Disabled

Inclusive Opportunity for PWD.