Khuda Technology
Technical Service Manager
Job Location
Balsall Heath, United Kingdom
Job Description
Technical Service Manager
Salary: up to 70k + Benefits
Location: Birmingham – 2 days in the office a week.
At Khuda Technology, we are looking for a dedicated Technical Service Delivery Leader with a strong technology background and a passion for delivering exceptional client service. As a Technical Service Delivery Leader, you will oversee a team of technical experts across Azure, Wintel, DBA, and Networks, managing a large-scale IT environment. You’ll work closely with our clients to ensure consistent, high-quality support, while driving innovation, service improvement, and effective team performance.
Responsibilities
* Lead a team of SMEs providing 24x7 IT infrastructure support.
* Collaborate with client stakeholders to manage IT resources and control Cloud consumption costs.
* Oversee cybersecurity practices and maintain ISO27001 and CES+ compliance.
* Ensure team adherence to SLAs and KPIs, focusing on service excellence.
* Identify and integrate emerging technologies to improve operations.
* Act as a primary contact for client escalations, ensuring timely issue resolution.
* Prepare and deliver service performance reports to senior management.
Skills
* In-depth knowledge of Azure, Wintel, DBA, and Networking; familiarity with DevOps and automation practices.
* Proven experience leading technical teams in a service-oriented environment.
* Strong understanding and practice of ITIL framework.
* Ability to effectively explain technical concepts to non-technical audiences.
* Skilled in analytical and efficient issue resolution.
* : Competence in managing multiple concurrent projects.
Qualifications
* Extensive experience in a client-facing leadership role in IT service delivery.
* ITIL v4 Foundation certified with hands-on ITIL and Service Management expertise.
* Solid knowledge of the Microsoft tech stack, with experience in complex, multi-technology environments.
This is a chance to work with an international team, utilising your expertise to make a real impact on service delivery in a dynamic, client-focused environment.
If this sounds like the role for you, don't hesitate to apply
Location: Balsall Heath, GB
Posted Date: 11/27/2024
Salary: up to 70k + Benefits
Location: Birmingham – 2 days in the office a week.
At Khuda Technology, we are looking for a dedicated Technical Service Delivery Leader with a strong technology background and a passion for delivering exceptional client service. As a Technical Service Delivery Leader, you will oversee a team of technical experts across Azure, Wintel, DBA, and Networks, managing a large-scale IT environment. You’ll work closely with our clients to ensure consistent, high-quality support, while driving innovation, service improvement, and effective team performance.
Responsibilities
* Lead a team of SMEs providing 24x7 IT infrastructure support.
* Collaborate with client stakeholders to manage IT resources and control Cloud consumption costs.
* Oversee cybersecurity practices and maintain ISO27001 and CES+ compliance.
* Ensure team adherence to SLAs and KPIs, focusing on service excellence.
* Identify and integrate emerging technologies to improve operations.
* Act as a primary contact for client escalations, ensuring timely issue resolution.
* Prepare and deliver service performance reports to senior management.
Skills
* In-depth knowledge of Azure, Wintel, DBA, and Networking; familiarity with DevOps and automation practices.
* Proven experience leading technical teams in a service-oriented environment.
* Strong understanding and practice of ITIL framework.
* Ability to effectively explain technical concepts to non-technical audiences.
* Skilled in analytical and efficient issue resolution.
* : Competence in managing multiple concurrent projects.
Qualifications
* Extensive experience in a client-facing leadership role in IT service delivery.
* ITIL v4 Foundation certified with hands-on ITIL and Service Management expertise.
* Solid knowledge of the Microsoft tech stack, with experience in complex, multi-technology environments.
This is a chance to work with an international team, utilising your expertise to make a real impact on service delivery in a dynamic, client-focused environment.
If this sounds like the role for you, don't hesitate to apply
Location: Balsall Heath, GB
Posted Date: 11/27/2024
Contact Information
| Contact | Human Resources Khuda Technology |
|---|