Service Desk Advisor

A Service Advisor role available in a professional, market leading business based in Stourport. Candidates need to have some previous experience in a similar role where they have utilised their strong communication skillset to ensure customer needs are met, and bookings are managed for the team out on the road. If you have a passion for customer service and want to be part of a friendly team this role could be a great fit for you.

Candidates need to have a strong telephone manner as will be communicating with engineers and directly with customers.

Full training on the company's products and systems will be provided.

As a Service Advisor, you will be a key point of liaison for customers of the business and you will work closely with colleagues to ensure excellent customer service is achieved at all times.

This is an ideal opportunity for those looking for a new role in a team who value exceptional customer service.

In this Service Advisor role you will:

• Be a key point of contact for existing customers

• Work to KPI’s and provide excellent customer service

• Liaise with colleague and arrange bookings if required

• Update company systems accurately

For this Service Advisor role, we are looking for individuals who meet the following criteria:

• Some prior experience in a similar role • Used to liaising with both customers and internal teams

• Excellent telephone manner

• Organised

•Enjoy working as part of a team

Benefits of this Service Advisor role:

• Salary £25K - £27K

• Healthcare plan

• 20 days holiday (rising with service) + stats

• Parking on site

Location: Aggborough, GB

Posted Date: 11/27/2024