Baler and compactor Field Service Engineer

• To liaise with the call controllers and Field Service Supervisors to provide the best service to the customers.
• The engineer is expected to help plan their daily work to maximize customer service, achieve the highest standards and productivity using electronic and verbal communications as appropriate.
• The engineer should always try and take ownership of engineering issues so that the customer is provided with good service.
• Engineers are expected to achieve targets set by their Field Service Supervisor and be aware of all customer service level agreements and aim to adhere to them always.
• May be required to work out of area during periods of varying workload volumes and during engineer shortages which can require overnight stays.

• To complete all paperwork and electronic data as required by Wastekit or the customer according to the company procedures.
• Accurately record time, parts used and any other details either electronically or manually as required.
• Prompt action should be taken to ensure replacement parts are acquired to replenish van stock or parts specially ordered to return to a breakdown being mindful of any customer SLAs.
• Pass on any new business leads to sales department.

• Shall have good fault-finding and diagnostic skills
• To be able to understand hydraulic and electrical circuit diagrams.
• Will be able to show and apply sound knowledge of mechanical, electrical and hydraulic principles
• Can use and understand various electrical and hydraulic test equipment
• Update engineering knowledge when able.
• Always use cost effective but safe measures to carry out tasks.
• Can work with the minimum of supervision.
• To attend meetings and training courses as required by your Field Service

• Comply with all requirements in the Work Instruction for Engineer Responsibilities.
• Comply with instructions given by Field Service Supervisors, Managers and Directors.
• To maintain and use company issued equipment and vehicles in a safe manner and according to PHS Group policies.
• To take responsibility for the safe keeping of stock and be accountable for stock balances.
• To keep accurate records (using stock usage sheets and or electronic recording as appropriate) of when and where the stock is used.
• Any documentation which is required to be returned to the office is done so in time.
• Vans should be kept clean, tidy and maintained as per MFM-02 Commercial Vehicle Transport Policy and appropriate care taken of PPE, tools and stock.

• Ideally from a service engineering, electrical or hydraulic background with an ability to demonstrate the skill of fault finding and repair.
• City & Guilds in electrical and mechanical engineering.
• Competent in the use of electrical and hydraulic test equipment.
• A sound knowledge of single and three phase electrical equipment and hydraulic circuits.
• A mature disciplined approach and good personal administrative and customer care skills.
• 17th edition electrical regulations/City & Guilds electrical and mechanical engineering.

• A competitive salary of £33,412.00 OTE £45,000.00
• We offer accredited ILM Training in house and external training.
• Ongoing career and development opportunities.
• Over £1000 worth of savings and discounts at Supermarkets and High Street stores with PHS Perks.
• Company pension.
• 24-hour wellbeing helpline.
• All kit required for working effectively on the road.

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