NOC Engineer

Due to the continued success and expansion of Magdalene we have an exciting opportunity for a NOC Engineer to support our growing business.

This role is based in Kirkintilloch, Scotland. You will be required to work 2 days on/2 nights on, followed by 4 days off.

Who are we?

Magdalene is a leading telecom services supplier offering a complete end to end service across the UK and Ireland. Magdalene provides specialist services to our clients in the fixed, mobile and utilities infrastructure networks for both public and private sectors of the market. Our services include acquisition, design, construct, rigging, first line maintenance, managed services, capital project delivery, complete network outsourcing, smart metering and satellite solutions.

The role & responsibilities:

A key customer facing role, providing professional expertise on the day to day management of the SPEN strategic network and in the handover of services from Provide to Assure. As and when you will be required to assist in project delivery on behalf of SPEN with the ability to troubleshoot and resolve issues Liaise with Scottish Power staff and external suppliers to deliver all Provide related activities within SLA timescales.

You will have the ability to effectively operate and integrate into a customer environment showing strong interpersonal skills and a high degree of enthusiasm

You will:

• Deliver proactive network monitoring and implement corrective action to ensure optimal network performance
• Provide remote support to Field Engineers working on faults
• Ability to prioritise network alarms and incidents in order to fulfil KPI/SLA commitment
• Liaise between internal departments, 3rd party suppliers and customer within agreed SLAs
• Complete network reports and analysis when required
• Ensure Governance of processes within the NOC environment.
• Help drive improvement initiatives to conclusion within agreed timescales
• Work well within our NOC team and have the ability to work shift pattern

What we need from you.

• Capable of working to 2nd/ 3rd line support level on PDH, SDH & IP environment
• Experienced in use of System Management Platforms (Ex: CNMS, Nokia N-FMP, CISCO Prime)
• Structured approach to delivery governance on complex networks
• Understanding of network management and use of Network Management Platform tools.
• Must be PC literate and competent with Word/Excel/Visio/ MS Project
• Track record of successfully prioritising simultaneous activities within SLA
• A Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment
• Strong interpersonal negotiating and communication skills
• Ability to manage complex customer interfaces
• Planning and managing of risk in a support environment
• Ability to produce reports and manage special investigations
• Proven track record in complex delivery
• Knowledge of high voltage substation environment 33kv-400kv

Why choose us?

We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them. Our benefits include:

• 25 days annual leave plus bank holidays
• 4% matched pension scheme
• 2 x salary life assurance
• Access to our staff discount portal
• Health Cash Plan
• Cycle to Work scheme
• Employee assistance programme
• Recruitment referral scheme
• Payroll giving
• Enhanced Family Leave

Inclusiveness

As a member of theDisability Confident Schemewe welcome applications from individuals who consider themselves as having a disability or long-term health condition. Please let us know if there are any reasonable adjustments we can make to aid your application and recruitment process.

As a gold award holder under theArmed Forces Employer Recognition Scheme, we are interested to hear from candidates who are currently serving in the military who may wish to transition to a civilian Job. We also welcome applications from Reservists, Cadet Forces Adult Volunteers, ex-forces personnel and military spouses / partners.

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