Planet Recruitment
2nd Line Support - Schools
Job Location
Camden, United Kingdom
Job Description
Position: 2nd Line Support Technician
Location: North London;
Camden/West Hampstead/Islington
Salary: 32k - 35k
Benefits: Competitive salary, Contributory pension scheme, Private healthcare, Life assurance, School fee discount, Professional development, 25 days holiday
The role of IT Support Technician will lead and manage all day-to-day ICT 2nd and 3rd line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager.
The Support Technician will liaise with Head Office and School staff, the IT Service Desk and other 3rd line support teams to identify, prioritise, own and resolve all IT support and service requests.
Key Responsibilities
Provide 2nd and 3rd line support to UK staff, schools staff and students
Carry out routine maintenance of all computer hardware and network services to maintain agreed availability.
Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels.
Install and configure approved computer hardware and licenced software, following agreed policies and procedures.
Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance.
Manage staff and student user accounts following agreed policies and procedures.
Monitor and maintain server back-ups to ensure system and user data is protected and secure.
Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, Network Manager or Schools IT Manager
Any other reasonably requested duties
Technical Skills
Windows Server 2012/2016/2019
Windows 10
Active Directory support
Office365
LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP.
net and SOLUS3 support
Mobile device support including Apple, Windows, and Android tablets
AV and interactive boards and screens
Shared printing solutions
Desktop/Server Hardware support and troubleshooting
Apple device management and supportINDIT
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.
Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position
Location: Camden, GB
Posted Date: 11/27/2024
Location: North London;
Camden/West Hampstead/Islington
Salary: 32k - 35k
Benefits: Competitive salary, Contributory pension scheme, Private healthcare, Life assurance, School fee discount, Professional development, 25 days holiday
The role of IT Support Technician will lead and manage all day-to-day ICT 2nd and 3rd line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager.
The Support Technician will liaise with Head Office and School staff, the IT Service Desk and other 3rd line support teams to identify, prioritise, own and resolve all IT support and service requests.
Key Responsibilities
Provide 2nd and 3rd line support to UK staff, schools staff and students
Carry out routine maintenance of all computer hardware and network services to maintain agreed availability.
Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels.
Install and configure approved computer hardware and licenced software, following agreed policies and procedures.
Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance.
Manage staff and student user accounts following agreed policies and procedures.
Monitor and maintain server back-ups to ensure system and user data is protected and secure.
Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, Network Manager or Schools IT Manager
Any other reasonably requested duties
Technical Skills
Windows Server 2012/2016/2019
Windows 10
Active Directory support
Office365
LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP.
net and SOLUS3 support
Mobile device support including Apple, Windows, and Android tablets
AV and interactive boards and screens
Shared printing solutions
Desktop/Server Hardware support and troubleshooting
Apple device management and supportINDIT
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.
Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position
Location: Camden, GB
Posted Date: 11/27/2024
Contact Information
| Contact | Human Resources Planet Recruitment |
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