Field Service Engineer - Managed Print Services

Job Title: Managed Print Service Field Engineer

Location: St Asaph, Wales

Salary: £28,000 - £35,000 per annum (depending on experience) + Company van provided

Job Type: Full time, Permanent

Working Hours: 5 days a week, 9am to 5.30pm

About Us

Office Equipment Systems (OES) is a leading provider of managed IT, print, and communication solutions. Since 2009, we have been delivering reliable technology services to businesses, focusing on managed print services, IT support, and communications. Our goal is to offer exceptional service to small and medium businesses throughout the UK.

Position Overview:

We are currently recruiting a Field Service Engineer to join our managed print team, based at OES, St Asaph, North Wales. This is a full-time role, with working hours from Monday to Friday, 9am to 5:30pm.

Main Duties and Responsibilities

Service Delivery:

• Work closely with our experienced Service Team to respond to client requests promptly and within set SLA response times
• Provide high-quality service levels to clients at all times
• Carry out repairs on reported devices, provide technical support, and perform regular scheduled maintenance calls
• Keep up to date with all manufacturer service bulletins
• Maintain responsibility for managing stock, including toner supplies and spare parts
• Cover the North West region, ensuring efficient and timely service delivery

Technical Expertise:

• Diagnose and solve technical issues with managed print devices, including mechanical and IT-related problems
• Stay informed on device models such as Konica Minolta, Lexmark, and Sharp, ensuring familiarity with a wide range of products
• Assist with complex installations and support IT issues related to print devices

Teamwork and Communication:

• Work effectively as part of a successful team, ensuring strong collaboration and information sharing
• Provide excellent customer communication, ensuring clients are kept informed throughout the service process
• Maintain a positive and enthusiastic approach, reflecting the core values of OES in all customer interactions

Operational Efficiency:

• Manage time effectively, balancing workload and priorities to ensure a fast-paced environment is maintained
• Ensure all work is completed in compliance with company standards and service level agreements
• Report any recurring issues or opportunities for service improvement to the Managed Print Services Manager

About you:

Qualifications & Experience:

• Minimum 2 years of experience as a field-based engineer in print/reprographics
• Familiarity with Konica Minolta, Lexmark, and Sharp devices preferred
• Strong mechanical and IT literacy skills
• Excellent customer communication skills, both verbal and written
• Ability to work effectively as part of a team and thrive in a dynamic environment
• Full, clean UK driving licence

Why Join Us?

• Company van provided
• Mobile phone and laptop provided
• Company pension and employee discount
• On-site parking and no weekend work
• Competitive salary and a supportive working environment

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Technical Support Engineer, Field Service Engineer, Technical Operations Engineer, Field Engineer, Engineer, Technical Field Engineer, Managed Print Services Engineer, Reprographics Engineer may also be considered for this role.

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