Echo
Software Support Engineer
Job Location
Chasetown, United Kingdom
Job Description
Job Title Software Support Engineer
Location Walsall - Hybrid – (2dpw typically in the office)
Hours 37.5 hours per week plus 1 week in every 5 week on-call duty
Salary Up to £40,000 per annum plus on call allowance
The role of a Software Support Engineer will be to support and maintain a wide range of software that’s associated with our Billing and CRM application.
You will be part of the Managed Services Team who are responsible for managing client’s environments and providing support and consultancy to our non-managed clients. You will get exposure to a wide range of software and the ability to make continual improvements to our processes to make them more efficient.
The Role
Troubleshoot & diagnose software issues to identify root causes and implement effective solutions
Ensure software is secure and patched regularly
Create monitoring and alerting routines
Ensure software process documentation is kept up to date
Providing technical support to our clients
Planning and testing of Disaster Recovery across multiple applications
Performing environment refreshes and deploying code
Be part of the 24/7 on call team to support our managed clients with core modules
What You’ll Need
3 years’ experience in a similar software support role
Good understanding of deployment processes (Gearset / GIT knowledge preferred)
Awareness of Cloud fundamentals
Security, backup and recovery concepts
Excellent communication and analytical skills
Excellent troubleshooting skills
Knowledge/Awareness of the following would be desirable but not essential as we will provide training:
Salesforce Admin Tasks
AWS platform and services (e.g Amazon MQ, Amazon Connect)
MuleSoft Anypoint Platform
OpenEdge
Jira
Agile Methodologies & Lifecycle processes
What You’ll Get in Return
Competitive salary of up to £40,000 per annum plus bonus
Pension scheme with employers’ contribution
25 days holiday
Free Parking on site
Gym on site
Cycle to work scheme
Employee recognition scheme
Focus on learning and development
Passionate about career development and training
Social events
REF-(Apply online only)
Location: Chasetown, GB
Posted Date: 11/27/2024
Location Walsall - Hybrid – (2dpw typically in the office)
Hours 37.5 hours per week plus 1 week in every 5 week on-call duty
Salary Up to £40,000 per annum plus on call allowance
The role of a Software Support Engineer will be to support and maintain a wide range of software that’s associated with our Billing and CRM application.
You will be part of the Managed Services Team who are responsible for managing client’s environments and providing support and consultancy to our non-managed clients. You will get exposure to a wide range of software and the ability to make continual improvements to our processes to make them more efficient.
The Role
Troubleshoot & diagnose software issues to identify root causes and implement effective solutions
Ensure software is secure and patched regularly
Create monitoring and alerting routines
Ensure software process documentation is kept up to date
Providing technical support to our clients
Planning and testing of Disaster Recovery across multiple applications
Performing environment refreshes and deploying code
Be part of the 24/7 on call team to support our managed clients with core modules
What You’ll Need
3 years’ experience in a similar software support role
Good understanding of deployment processes (Gearset / GIT knowledge preferred)
Awareness of Cloud fundamentals
Security, backup and recovery concepts
Excellent communication and analytical skills
Excellent troubleshooting skills
Knowledge/Awareness of the following would be desirable but not essential as we will provide training:
Salesforce Admin Tasks
AWS platform and services (e.g Amazon MQ, Amazon Connect)
MuleSoft Anypoint Platform
OpenEdge
Jira
Agile Methodologies & Lifecycle processes
What You’ll Get in Return
Competitive salary of up to £40,000 per annum plus bonus
Pension scheme with employers’ contribution
25 days holiday
Free Parking on site
Gym on site
Cycle to work scheme
Employee recognition scheme
Focus on learning and development
Passionate about career development and training
Social events
REF-(Apply online only)
Location: Chasetown, GB
Posted Date: 11/27/2024
Contact Information
| Contact | Human Resources Echo |
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