Department for Work and Pensions
Senior Performance Manager
Job Location
Birkenhead, United Kingdom
Job Description
CMPD work with professionalism and commitment to be an exemplar in driving third-party performance to deliver the Departments goal of helping those that can work and supporting those that cant.
Our people are empowered to continuously improve our processes and work in partnership with our providers and internal stakeholders. This enables us to drive high-quality outcomes for our customers and value for money for the public.
This exciting opportunity has arisen within Employment Account Division (EAD) which is part of CMPD. EAD is responsible for the Performance, Budget, Relationship and Compliance Management of DWPs contracted employment provision, delivered by external providers and partners.
Key Accountabilities
Person specification
The successful candidate will be able to demonstrate the following key criteria:
Essential
Desirable
Behaviours
We'll assess you against these behaviours during the selection process:
Benefits
Alongside your salary of 42,614, Department for Work and Pensions contributes 12,345 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
DWP have a broad benefits package built around your work-life balance which includes:
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience.
As part of the application process you will be asked to complete a CV and Personal Statement. Further details around what this will entail are listed on the application form.
Stage 1: Written Application
Your application will consist of two parts:
1. The CV is an on-line tool accessed through the Civil Service Jobsite and there is no requirement to upload your personal CV. Our CV element is short, and allows an initial check of eligibility,so please put the main content of your evidence and skills in your Personal Statement.
2. Personal statement up to a maximum 750 words. When giving details in your personal statement you should highlight your experience in line with essential criteria listed in the Person Specification.
The sift panel will use the information in your personal statement to assess your experience, skills and knowledge against the essential criteria listed.
Important Information
Sift:
All applications will be sifted according to the key criteria within the person specification section of this advert, using the information you provide on the Personal Statement template supplied in the application process.
Should a large number of applications be received, an initial sift may be conducted using the lead criteria annotated above. If your application proceeds to full sift all criteria will be considered.
Sift and interview dates to be confirmed.
Interview:
Applicants meeting the agreed minimum standard will be interviewed using the blended approach testing both Behaviours and Strengths.
Your interview will be conducted by video.
Postings:
Successful candidates will be posted in merit order based on your location preferences and the geographical requirements of the business.
You will be asked for your preferences for up to 2 locations, these will tell us where you would prefer to work if you are successful. Please do not select a location unless you are prepared to accept a role in that location.
Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles here .
Successful candidates will be posted in merit order based on your location preferences, where appropriate, and the geographical requirements of the business. Dependent on your position on the merit list, if none of your location preferences remain at the point we make a job offer, DWP may offer you a role at an alternative advertised location. If we are unable to offer you a role in any of your preferred locations, and you are unable to accept a role at an alternative advertised location, we will add you to the reserve list if one is being held.
Further Information
Find out more about Working for DWP
A reserve list may be held for a period of 3 months from which further appointments can be made.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should:Contact Government Recruitment Service via DWPRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
Location: Birkenhead, GB
Posted Date: 11/27/2024
Our people are empowered to continuously improve our processes and work in partnership with our providers and internal stakeholders. This enables us to drive high-quality outcomes for our customers and value for money for the public.
This exciting opportunity has arisen within Employment Account Division (EAD) which is part of CMPD. EAD is responsible for the Performance, Budget, Relationship and Compliance Management of DWPs contracted employment provision, delivered by external providers and partners.
Key Accountabilities
- Lead a team of Performance Managers (PMs), building relationships with Providers at operational delivery level and representing EAD interests, providing advice and guidance on performance and service delivery issues as required.
- To support PMs in the management of under- performance in accordance with the EAD Performance Management Intervention Regime (PMIR).
- Managing interventions with providers to address poor performance.
- Influencing providers to ensure the provision of high-quality, cost-effective services, ultimately achieving better value for money for United Kingdom (UK) taxpayers.
- Seeking commercial and legal agreement to actions where appropriate.
- Monitoring the forecasted spend for your lead provision.
- Represent DWP at senior level with external providers, promoting the work of PMs and encouraging performance improvement.
- Represent Provision performance during Performance Round Up; Risk- Based Approach reviews and other similar meetings.
- Analyse management information across area of responsibility relating to quality, performance, and delivery.
- Ensuring providers have the capacity, infrastructure and required levels of support locally to effectively deliver DWP contracts.
- Lead and drive continuous improvement in performance, quality and service delivery.
- Managing through EAD governance channels, drafting papers where necessary for CMPD Governance Boards and contributing to Ministerial Briefings.
- Commitment to obtain or maintain qualifications required for the role.
Person specification
The successful candidate will be able to demonstrate the following key criteria:
Essential
- Lead Criteria - Demonstrate strong visible leadership and a track record of delivering results, whilst remaining resilient, maintaining morale and championing inclusive values.
- Proven experience of managing performance to deliver multiple business objectives in complex, challenging environments ensuring delivery of a quality service.
- Experience of driving performance improvements from conception to successful conclusion, with a track record of building capability and driving continuous improvement within teams.
- Demonstrate strong analytical and problem-solving skills; together with the ability to interpret and act on complex management information.
- Display good communication skills and confidence in communicating and explaining complex areas of work including to senior internal and external stakeholders.
- Showcase your ability to build and maintain strong relationships with both internal and external stakeholders to deliver business objectives.
- Demonstrate the ability to identify risks, issues and make sound judgements based on the best available evidence.
Desirable
- A good knowledge of performance management of contracted programmes.
- To be accredited or prepared to work towards foundation or practitioner level with the Cabinet Office Operational Supplier Management (OSM) programme.
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Working Together
- Delivering at Pace
- Communicating and Influencing
Benefits
Alongside your salary of 42,614, Department for Work and Pensions contributes 12,345 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
DWP have a broad benefits package built around your work-life balance which includes:
- Alongside your salary, the Department for Work and Pensions contributes 28.97% towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
- Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave.
- Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
- Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
- Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service.
- Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
- An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience.
As part of the application process you will be asked to complete a CV and Personal Statement. Further details around what this will entail are listed on the application form.
Stage 1: Written Application
Your application will consist of two parts:
1. The CV is an on-line tool accessed through the Civil Service Jobsite and there is no requirement to upload your personal CV. Our CV element is short, and allows an initial check of eligibility,so please put the main content of your evidence and skills in your Personal Statement.
2. Personal statement up to a maximum 750 words. When giving details in your personal statement you should highlight your experience in line with essential criteria listed in the Person Specification.
The sift panel will use the information in your personal statement to assess your experience, skills and knowledge against the essential criteria listed.
Important Information
- Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
Sift:
All applications will be sifted according to the key criteria within the person specification section of this advert, using the information you provide on the Personal Statement template supplied in the application process.
Should a large number of applications be received, an initial sift may be conducted using the lead criteria annotated above. If your application proceeds to full sift all criteria will be considered.
Sift and interview dates to be confirmed.
Interview:
Applicants meeting the agreed minimum standard will be interviewed using the blended approach testing both Behaviours and Strengths.
Your interview will be conducted by video.
Postings:
Successful candidates will be posted in merit order based on your location preferences and the geographical requirements of the business.
You will be asked for your preferences for up to 2 locations, these will tell us where you would prefer to work if you are successful. Please do not select a location unless you are prepared to accept a role in that location.
Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles here .
Successful candidates will be posted in merit order based on your location preferences, where appropriate, and the geographical requirements of the business. Dependent on your position on the merit list, if none of your location preferences remain at the point we make a job offer, DWP may offer you a role at an alternative advertised location. If we are unable to offer you a role in any of your preferred locations, and you are unable to accept a role at an alternative advertised location, we will add you to the reserve list if one is being held.
Further Information
Find out more about Working for DWP
A reserve list may be held for a period of 3 months from which further appointments can be made.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should:Contact Government Recruitment Service via DWPRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
Location: Birkenhead, GB
Posted Date: 11/27/2024
Contact Information
| Contact | Human Resources Department for Work and Pensions |
|---|