Project Delivery Coordinator

Job Overview & Key Accountabilities

We are looking for a Project Delivery Co-Ordinator to join the VCG Provisioning team. You will be responsible for the end-to-end implementation of a portfolio of provisioning orders, ensuring right first-time delivery and excellent customer service.

Provisioning at VCG covers a wide range of exciting customers, technologies, and products. The team is intricately linked to other VCG teams like Sales, Project Management, Procurement, Logistics, Engineering, Customer Services and Finance.

You will be self-motivated to ensure consistently high quality and professional delivery to our customers. You will be passionate about customer service and proven in customer communications and interaction, along with a very structured, methodical, and precise working approach.

Job Responsibilities:

• Project managing the delivery of services to our customers including:

• Ordering connectivity and third-party engineering services
• Scheduling engineering installations and arranging VCG professional services resource to configure solutions and support installations
• Provide world class customer communication and experience
• Maintaining professional internal and customer facing documentation
• Ensure provisioning delivery is timely, in budget, to scope and hits the required customer outcomes
• Professionally manage customer expectations including building, maintaining, and communicating project plans and status reports
• Documented BAU handover of provisioning workstreams to our Customers Service and Engineering teams

Provide regular and effective internal communication to ensure that the wider VCG team is ready to support the customer in the next phase of the customer lifecycle. Attend internal and external project meetings were appropriateEnsure provisioning processes are followed and administration is completed accurately for new and ceased servicesSupport the Senior Project Managers on larger project deliveries

Skills & Experience

• Industry recognised qualification in project management (e.g. Prince2 / Agile) is preferred but not essential. VCG base lots of our processes on the ITiL framework.
• In depth knowledge of provisioning, across a range of technologies and IT services is preferred but full training on provisioning VCGs products and services will be provided
• You will be someone who makes things happen and likes managing challenges to ensure the customer experience is exceptional. The successful candidate will be a customer service ambassador and will take pride in being face of VCG during the critical delivery phase of the customer lifecycle
• Proficiency in project management software including MS Project is preferred but training will be provided
• VCG uses Autotask as its core operating systems and training will be provided
• The successful candidate will be assigned a Senior Project Manager as a coach and mentor to help them continuously develop their project and programme management skill set
• The successful candidate will be offered the opportunity to enrol in a Level 4 Associate Project Manager training programme on successful completion of their probationary period.

Personal Qualities

• Communication skills
• Passion for delivering exceptional customer service
• Accuracy & Attention to detail
• Planning and organising
• A Team player
• Punctual and reliable
• Resilience and an ability to challenge others where required
• Passion for learning

Equal Opportunities:

We are an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, gender or gender orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.

Right to Work:

Please note that this role requires the successful applicant to be permitted by the UK Home Office to live and work in the UK.

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Location: Bredbury, GB

Posted Date: 11/27/2024