Logistics Coordinator

We are looking for a Logistics & Customer Service Coordinator to join the Frontier team, based at Sandy, on a permanent, full-time basis.

You will be passionate about excellent customer service, work well under pressure, possess good problem-solving skills and be adaptable and willing to learn! If you think you have the transferable skills, this could be the role for you.

The Benefits

• Competitive salary
• 25 days holiday per calendar year with option to purchase 5 more days
• Dedicated Learning & Development team to support you and your career
• Employee Assistance Program providing 24 hours support & advice in areas such as health and wellbeing for yourself, your family & friends (up to 5 people in total)
• Increased Maternity, Paternity & Adoption leave benefits for eligible employees
• Life Assurance scheme and pension plan with employer contributions of up to 7%
• Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers

About You

• Possess an assured and professional telephone manner
• Strong planning and organisational skills
• Excellent IT skills including Microsoft Word, Excel, PowerPoint, Access, Outlook etc.
• Effective written and oral communication skills
• Ability to work on own initiative, making decisions, managing own workload and time, whilst developing effective and supportive relationships with colleagues and customers
• Proven experience of working in a fast-paced environment whilst maintaining a high level of attention to detail
• Able to hold suppliers and third parties to account using agreed Service Level Agreements
• Able to adopt a flexible approach to work
• Experience of meeting deadlines and dealing with pressure associated with these
• Self-motivated and tenacious
• An effective & collaborative team player
• Solution focused

Your Role

As a Logistics & Customer Service Coordinator your role will involve:

• Liaising with customers regarding fertiliser deliveries and planning daily work to maximise our capacity whilst achieving a high level of service to our customers
• Developing relationships with 3rd party hauliers, agreeing service requirements, volumes and rates, and following up with end of season haulier performance reviews
• Coordinating and communicating the availability of fertiliser and seed intake with suppliers / commercial and sales teams
• Coordinating drivers of both Frontier and 3rd Party vehicles to provide an effective delivery service, across both our seed and fertiliser product range and regional network of product terminals
• Working with internal stakeholders to ensure efficient planning and execution of the business to meet both customer and supplier requirements
• Developing industry knowledge, understanding Health & Safety and security procedures to be able to continue to develop logistics solutions for the future
• Demonstrating strong customer focus with both internal and external customers
• Managing incoming customer queries and liaising with commercial and admin teams to achieve a swift resolution

About Us

Frontier is a successful and growing business. We are the largest crop production and grain marketing company in the UK, with over 1,000 employees and a turnover of more than £1.5 billion.

With a vision to be the first-choice employer in UK agriculture, we are committed to delivering a culture where people are at the heart of our success.

Award winning for our commitment to people, we have been recognised by Great Place to Work institute since 2012 and we are proud to be ranked by them in the top 30 UK best large places to work.

Our business approach is underpinned by our core values Integrity, Customer focus and Expertise or ICE. These values support our whole philosophy and way of working and we are always looking to attract talented individuals with either industry knowledge or specialist skills that will help us deliver consistently to these values.

Commitment to Diversity and Inclusion

We have a clear commitment to equality of opportunity and diversity encouraging fairness and equality of treatment for all. As such we encourage applications from all backgrounds.

We recognise the value of a workforce in which people from diverse backgrounds are encouraged to introduce fresh ideas and contribute to the business goals.

We are committed to providing a diverse and inclusive environment with inclusive employment policies, such as progressive flexible working and parental policies.

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