Operations Assistant Store Manager

From its inception in 1994, Chrissie Ruckers vision was to build a company that specialised in stylish, white, designer-quality items for the home that were not only exceptional quality, but also outstanding value for money. In addition to this devotion to simplicity, it was imperative the customer was put at the heart of everything and provided with a second-to-none shopping experience - and so The White Company was born.

Today, the company that began as a 12-page mail-order brochure has become one of the UKs fast-growing multi-channel retailers and a leading lifestyle brand with 72 stores across the UK and a highly successful online business.

The Operations Assistant Store Manager will be supporting the Operations Manager with all operational activity within the store, providing clear leadership in order to establish a high-performance team, that will support with the day-to-day operational responsibilities. You will play a key role in ensuring that the store operations run efficiently ensuring the highest level of stock management and standards including deliveries and replenishments. You will also be responsible for supporting with operational and administrative tasks including health and safety and loss prevention.

They will take full responsibility for the stockroom and manage the team to ensure exceptional levels of service at all times. Allocate the appropriate resources within the stockroom to ensure the effective completion of deliveries and other related stock tasks, whilst achieving productivity levels and maintaining TWC standards.

To support the Operations/ Market Manager in the adherence to all Health and Safety, maintenance and Loss Prevention Policy and Procedure.

Develop the stockroom to maximise and maintain the highest retail standards, whilst adhering to company policy and procedures.

Maintaining both delivery and stockroom standards at all times.

Minimise loss through ensuring appropriate storage and due care is taken of all merchandise

Ensure that all deliveries are processed and productivity targets are adhered to consistently by the stockroom team.

Ensure that appropriate controls are in place to action to action key tasks, e.g. stock takes, price changes, recalls.

Raising the awareness of and controlling stock loss within their area.

Ensuring effective retrieval systems are in place to support timely replenishment to the sales floor

Manage all in store transfers in a timely manner

Ensure daily Health and Safety procedures are adhered to

Team Management

To coach, motivate and develop the delivery/stockroom team to achieve personal store objectives.

Effectively communicating and ensuring all stockroom staff adheres to TWC policies and procedures.

Identifying the training and development needs of the team within the stockroom, seeking support from the operations manager where necessary to meet these

Ensure all reviews and appraisals are conducted with the stockroom team.

Demonstrating and maintaining security awareness whilst coaching others.

Planning and Organising

Liaising and communicating with the Store Management team, particularly with regard to sales and launches

To work as part of the Store management team within the store and liaise and communicate daily to ensure they have a clear understanding of the issues affecting the stockroom and shop floor.

To effectively and efficiently plan and manage key events within the stockroom.

Supervisory experience within a retail stockroom environment is essential (minimum 12 months).

Similar experience running a fast moving stockroom environment

Knowledge and understanding of relevant Health and Safety Legislation.

Retail or service industry experience (minimum 12 months).

Experience maintaining and utilising statistical information.

People management.

Communication skills.

Commercial awareness.

Ability to use own initiative

Proactive approach to work

Stock movement

At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.

We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.

We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.

We'd love you to join us on our journey.

P Passionate We look for team members who are passionate about their expertise or role, who bring the best of themselves to work and have fun with it. We need people who are passionate about offering impeccable service to customers and colleagues

R Resourceful We love hearing from people who use their initiative to solve problems or make processes more efficient. We value people who use their industry knowledge to support the success of the team, and those who care about sustainability.

I Imagination -The best people at The White Company bring creative ideas and offer solutions to problems. We encourage everyone, no matter how junior, to share their ideas and have a voice

D Dedication We look for people who want to go above and beyond for their team and the business. We love seeing evidence of drive from people who are dedicated to being the best in their field of expertise.

E Everyone We all want The White Company to do well and we do that through a One Team, inclusive approach. We need team members who are supportive, respectful people who share ideas and support team wellbeing.

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