Assistant Shop Manager

Christ Church invites applications from suitably experienced candidates to join Christ Church Gift Shop as an Assistant Manager.

Christ Church provides all our staff with a welcoming and inclusive workplace that enables everyone to develop and to do their best work. Join us and you will find a friendly, vibrant, democratic, and international community, with a great range of staff benefits.

Role of the Assistant Manager (Christ Church Gift Shop)

You will be a hands-on team player who enjoys working as part of a team, striving to get the best out of everyone and creating a happy and successful team. You will support and work closely with the Shop Manager to maximise the performance of the shop, supporting with all shop operations from stock to recruitment. When the Shop Manager is off you will take the lead and be responsible for all aspects of the shop management

The successful candidate will have previous retail management experience, and the ability to analyse sales reports and strategically problem solve. Excellent customer service and interpersonal skills are essential.

Main Duties and Responsibilities

• Be a responsible deputy to the Shop Manager during periods of absence and on their days off, able to run and manage the shop efficiently and effectively
• Take an overview of customer feedback, both positive and constructive in order to drive forward improvement and positive change
• Supervising the day to day running of the shop, overseeing the staff on shift
• Work closely with the Shop Manager to support them manage stock requirements, buy new stock and take pro-active action with regard stock which is selling poorly
• Work proactively with the shop team to facilitate day to day operations of the shop such as unpacking and checking deliveries, pricing and merchandising
• Learn and understand the shop tills and ensure that all members of the team are proficient in their use. Overseeing the cashing up of the tills at the end of each day, maintaining accurate sales records through the proper use of the EPOS system
• Promote excellent customer service standards within the team and take a proactive approach with regard development to any training or support needs found to be necessary in this area
• Ensure that the shop is presented and maintained to a high standard, making suggestions and recommendations as to improvements
• Be aware of security considerations for both the staff and the stock
• Manage customer orders and requests to ensure timely communication and delivery
• As a senior member of the Christ Church Shop team provide a warm and friendly welcome to all visitors to Christ Church and demonstrate excellent communication skills
• Support the Visitor Services team as necessary, playing your part in creating a good working environment and promoting a positive attitude and pride in your work
• Any other duties commensurate with the role.

• Previous retail management experience
• Excellent verbal/written communication
• Good organisational skills
• Sound computer skills
• Sound understanding of mathematics and strong reading comprehension skills
• Excellent customer service and interpersonal skills
• Ability to analyse sales reports and strategically problem solve
• Ability to stand during scheduled shifts
• Ability to lift and move boxes of stock, as necessary
• Experience of operating a POS system

• Christ Church employees enjoy 25 days paid holiday per calendar year, with a further eight Bank Holidays.
• The post-holder will be entitled to lunches in College without charge during periods for which these are available
• Generous pension scheme
• Employee Assistance Programme alongside access dedicated support both within the college and wider University for your personal and career development
• The opportunity for eligible staff to participate in tax-free bicycle hire/purchase salary sacrifice scheme
• Season ticket loans
• A range of other employee benefits and discounts also includes free entry to the Botanic Gardens and University colleges

• Salary: will be on the University Scale Grade 5 (currently£31,459 to £36,616) according to experience
• Working hours: 40 hours per week, working five days out of seven. This will include working on Saturdays with two consecutive days off in the week (usually a Sunday and Monday). On occasion, when the shop is busy, additional hours may be needed for which time off in lieu will be given.

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