V-Guard - Senior IT Manager

Sr Manager IT (Sales & CRM) Location : Kochi Experience : 10-15 years Job Summary : The Sales & CRM IT Leader is responsible for driving the technology strategy that empowers the sales, service and e-commerce functions, ensuring that digital and IT infrastructure supports seamless sales, online transactions, service, customer and consumer engagement. This role plays a pivotal role in aligning technology solutions with revenue goals by optimizing CRM/Sales platforms, e-commerce systems, and customer data analytics. The role collaborates across departments to deliver a unified, scalable, and efficient IT environment for both direct sales and digital commerce channels. Key Responsibilities : Strategic Planning & Technology Roadmap : - Develop a technology roadmap that supports and aligns with the overall sales, service and e-commerce strategy, focusing on scalability, performance, consumer and customer experience. - Stay updated on emerging e-commerce and CRM technologies, identifying and implementing tools that enhance online sales performance and customer & consumer interactions. - Align IT initiatives with business priorities, optimizing technology investments across sales, service and e-commerce functions. 2. CRM & E-Commerce Platform Management : - Oversee the configuration, deployment, and maintenance of CRM, e-commerce platforms (e.g., Salesforce, Seibel, Shopify ), and other digital sales tools. - Ensure the integration and functionality of sales and e-commerce tools to provide a seamless digital shopping experience. - Lead efforts to implement and maintain customer mobile apps, digital marketing platforms, analytics, payment gateways, and personalization engines. 3. Customer Data & Analytics: - Design a data management and analytics strategy that supports customer insights, sales forecasting, and performance tracking. Dashboards and reporting systems to monitor and analyze key performance indicators (KPIs) for sales and e-commerce. 4. User Experience & Performance Optimization : - Work with UX/UI teams to create optimized user experiences for both direct sales platforms and e-commerce sites. - Drive initiatives to improve website performance, including page load times, navigation, checkout experience, and mobile responsiveness. Implement A/B testing, personalization strategies, and other performance enhancement techniques to increase online sales conversions. 5. Cross-Functional Collaboration & Change Management: - Serve as a bridge between the sales, service, e-commerce, IT, and marketing teams to support a unified digital strategy. Lead change management for new technology implementations, ensuring user adoption through training, communication, and ongoing support. - Gather and incorporate feedback from users and stakeholders to continuously improve systems and processes. 6. Project & Vendor Management: - Oversee IT projects from planning through execution, ensuring they are delivered on time, within budget, and in line with business goals. Manage relationships with technology vendors, consultants, and third-party service providers for sales and e-commerce solutions.Prioritize and manage multiple projects simultaneously, balancing day-to-day operations with strategic initiatives. 7. Cybersecurity & Compliance : - Ensure adherence to data governance, privacy, and compliance standards across all customer data platforms. Qualifications : Education : - Bachelors degree in information technology, Business, Computer Science, or a related field; Masters degree is preferred. Experience : - 10 years in IT, preferably with a focus on CRM, e-commerce, Consumer Apps or Digital Sales platforms. - Strong experience in managing CRM systems (e.g., Salesforce, Siebel), e-commerce platforms, digital marketing technologies. 5 years in Managing/leading IT team Skills : - Comprehensive understanding of CRM, sales, service, e-commerce, and digital marketing technology stacks. - Strong analytical skills with the ability to interpret and act on e-commerce and sales data insights. - Excellent project management, problem-solving, and decision-making skills. - Exceptional communication skills, with the ability to work collaboratively across : - Relevant IT, CRM, or project management certifications (e.g., PMP, Salesforce, Google Analytics) are a plus. (ref:hirist.tech)

Location: ernakulam, IN

Posted Date: 11/28/2024