Senior Team Leader

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Senior Team Leader to be based in Brackenham. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for managing the branch to achieve business objectives in accordance with the region and retail operations strategy.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 1 year of management experience

A Bonus to have:

• Valid driver’s license
• Degree/Diploma
• 1 year of sales and cash management experience
• Gaming/betting experience.

What You’ll do for the Brand:

Branch Growth

• Manage the achievement of targets and branch growth in accordance with operational procedures.

Branch Administration and Cost Management

• Manage branch cost and budget to ensure maximum profitability.
• Manage cash within the branch according to defined processes/procedures and minimize risks of theft/fraud.
• Ensure daily banking schedules are submitted to the Area Manager.
• Ensure adherence to credit card administration & EFT policies where applicable.
• Notify the Branch, Regional Manager, and Cash Management Department of any shortages via email.
• Manage the recovery process in line with processes/procedures.
• Manage branch stock control to ensure adequate supply.
• Conduct weekly stock taking and account for shortages.
• Manage all security aspects in the branch.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.

Branch Reporting

• Ensure daily newsflashes provide a high-level overview of the operations for the day.
• Ensure weekly/monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs, and growth plans.

Customer Experience

• Ensure superior customer service and experience; proactively address customer complaints.
• Build strong relationships with regular customers and create a customer-centric culture within the branch.

Compliance

• Ensure compliance with company, legislative, and legal requirements, particularly Gambling Board requirements.
• Adhere to the company's internal control policy and escalate fraudulent activities.
• Ensure a registered FICA officer is on site during operating hours and compliance posters are displayed.

Communication

• Manage communication within the branch to ensure dissemination of key business updates and marketing campaigns.

People Management

• Manage team member rosters/schedules to ensure adequate staffing.
• Address staff attendance and behavior in line with the Area Manager's directives.
• Identify training and development areas and address interventions with the Area Manager.
• Ensure timely submission of new hire documentation to Human Resources.

Values

• Actively promote and live the Hollywood values, leading by example.
• Responsible for the management of LPMs if applicable.
• Ensure close working relationships with F&B facilities, support office teams, and training facilities.
• Work closely with the Regional Manager/Area Manager to suggest areas of improvement.
• Ensure timely submission of daily, weekly, monthly reports.
• Be available 24/7 in case of emergencies.

What You’ll Bring to the Team:

• Attention to detail
• Knowledge of betting procedures
• Excellent financial management and accuracy
• Problem-solving skills
• Good people management skills
• High level of accountability
• Good communication skills

So, are you ready to level up, learn, and perform at your best? Apply now!

Please note that only applicants who meet the stipulated minimum requirements will be considered.