Branch Manager

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Branch Manager to be based in Empangeni, KwaZulu Natal. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will manage the operations of the branch in terms of increasing stakes, managing costs, resource management, customer services and compliance.

With Hollywoodbets You Will:

1. Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
2. Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
3. Grow with our development plans and culture that allows you to further your career.

You Bring:

• 1-2 years in a management capacity or managerial experience.

A Bonus To Have:

• Diploma/Degree/ NQF 4 Learnership.
• Valid Driver’s License.
• 1-2 years sales management.
• 1-2 years cash management.
• 1 year within the Gaming or Betting Industry.

What You’ll Do For The Brand:

Branch Growth

• Manage the achievement of targets and branch growth in accordance with operational procedures.
• Retail existing customers, grow new customer base. Generate a branch business plan in consultation with the regional manager and implement accordingly to drive these growth targets. Work closely with the marketing team and promoters in support of growth initiatives.

Competitor Analysis

• Conduct continuous comparisons with competitors in the area and region, looking at factors such as headcount, different product offerings, and which factors give competitors an advantage over the company. Make recommendations to attract customers from competitors.

Branch Administration and Cost Management

• Manage branch cost and budget to ensure maximum profitability. Manage monthly expenses and cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Manage branch stock control to ensure that there is sufficient supply. Ensure that stock taking is done weekly and account for stock shortages.
• Manage all security aspects in the branch.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards. Ensure that the facilities are well maintained and in working condition.

Branch Reporting

• Ensure that daily newsflashes provide a high-level overview of the operations for the day. Ensure weekly/monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs, and growth plans.

Customer Experience

• Ensure superior customer service and customer experience. Proactively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters.

Compliance

• Ensure compliance with company, legislative, and legal requirements, specifically with Gambling Board requirements. Compliance with the company's internal control policy and escalate fraudulent activities.

Communication

• Manage communication within the branch to ensure that all communication is disseminated to team members. Ensure that the correct lines of communication are followed at all times.

People Management

• Manage branch team members in terms of HR policy, recruitment, training and development, leave management, performance management, and retention.

Values

• Actively promote the Hollywood values. Live the values and lead by example.

What You’ll Bring To The Team:

• Demonstrate a good understanding of betting procedures and betting types.
• Demonstrate good business acumen skills.
• Demonstrate good financial management skills.
• Excellent people management skills.
• Customer service and orientation experience.
• Ability to identify, analyze, organize, and solve problems.
• Good attention to detail.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.