Customer Success Manager – Brazil – Insider

Titulo da Vaga: Customer Success Manager – Brazil

Nome da Empresa: Insider

Salário:

Localização: São Paulo – SP

Descrição da Vaga: We are Insider, a B2B SaaS company that drives growth for its clients around the world. We are the #1 AI-native platform for Customer Experience and Marketing, offering a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences. Insider was recognized as a leader in various industry reports and has achieved unicorn status.

Day in and day out a Customer Success Manager in Insider:

• In-depth knowledge of chatbots and artificial intelligence (AI)


• Hands-on experience in AI-based chatbot projects


• Proven track record of working in companies with a focus on conversational AI products


• Proactively drives adoption and retention


• Builds relationships with customers and ensures the services they need are provided


• Works in coordination with other Customer Success Managers and Account Managers


• Responsible for orchestrating efforts to keep adoption and usage high


• Provides best use cases according to the partner's needs


• Responsible for gross retention, CSAT, health score, and lock-in score of the partners

We want you to join us if you:

• Have a Bachelor’s Degree in Business, Marketing, Engineering, or related fields


• Preferably have an MBA


• Have 4+ years of relevant work experience in customer-facing roles


• Preferably have SaaS experience


• Have strong communication skills in English and your native language


• Have a high sense of responsibility and accountability


• Are a strategic thinker with excellent project management skills


• Are customer-oriented and able to establish strong relationships


• Are a self-motivated, proactive teammate with innovative ideas

While we are conquering the world, we offer you:

• A chance to work in an international, diverse, and inclusive environment


• “Tech Talks” with influential people from the software world


• Access to a limitless global network


• Access to numerous training opportunities


• Access to 16,000+ online courses on LinkedIn Learning


• Space to share your skills through training and workshops


• Inclusive Private Health Insurance


• Food expenses covered monthly


• Fun team activities!


• No Dress Code!

We provide equal opportunity in a zero-discrimination workplace and embrace everyone regardless of their background.

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