Senior ICT Engineer Designer

Who You Are

• Industry practitioner qualifications (e.g., Microsoft, Cisco, Oracle)


• ITIL Service Management Qualification (Foundation or above) desirable


• Educated to degree level desirable


• Minimum of 3 years' experience in design, systems analysis, programming, or technical support


• Proven track record of designing or implementing ICT end-to-end solutions


• Good understanding of ITIL methodology and its application


• Ability to lead and motivate teams


• Strong team leadership, line management, and coaching skills


• Substantial expertise in design, systems analysis, or technical support


• Excellent communication and presentation skills


• Ability to translate technical jargon to non-technical audiences


• Problem-solving innovation with a logical approach


• Commitment to continuous improvement, equality, and diversity

What the Job Involves

• Providing lead technical expertise in specialist technical areas


• Possibility of managing a small team of ICT Engineers/Designers and Technical Support Officers


• Maintaining up-to-date, in-depth ICT technical knowledge


• Implementing solutions, projects, and programs effectively


• Performing ICT problem diagnosis and resolution, including emergency support


• Leading discussions with suppliers and exploring emerging technologies


• Design responsibility and technical ownership of solutions


• Ensuring all design deliverables meet quality standards and deadlines


• Adherence to industry standards, ITIL processes, and security policies


• Providing customer-focused service delivery


• Mentoring and guiding ICT Engineers and Technical Support Officers


• Effective communication and collaboration with colleagues and customers