Service Designer

Service Designer (Consultant)

Location- Cheltenham (Hybrid)

Security Clearance- Must hold SC and be DV eligible

The Opportunity:

Are you ready to work on high-impact projects that protect and support the UK's Defence and Security initiatives? This is a unique opportunity to join a leading consulting firm's Defence & Security team as a service designer, where you'll contribute to projects that make a tangible difference in national safety and resilience. They value innovation, collaboration, and integrity, and are looking for individuals keen to grow their skills while working alongside some of the brightest minds in digital design.

The Role:

As a Service Designer, you'll collaborate with multidisciplinary experts to create and deliver impactful services for Defence and Security clients. Your role involves researching to uncover complex user needs, developing service blueprints and journey maps, and working with stakeholders to set measurable objectives. You'll identify areas for service enhancement, facilitate workshops and co-design sessions, and partner with product teams to drive successful implementation and continuous improvement of service experiences.

Essential Requirements:

• Proven experience in Service Design, including creative service design artefacts for end-to-end multi-touchpoint services
• Strong understanding of user-centred design principles and methodologies
• Excellent communication skills
• Experience working with cross-functional teams and stakeholder management
• Strategic thinking and problem-solving skills
• Familiarity with agile and iterative design processes and a passion for creating user-centric services

Benefits:

• Salary- £47,700
• Bonus- 5-10%
• DV Bonus- £6,000
• Cash Flex Fund- £600
• Health: Private Medical, Dental and Optical Insurance
• Well-Being: Occupational Sick Pay plus Personal Accident Insurance
• Life Assurance: Up to a maximum of four times the Earnings Cap
• Annual Leave: 25 Days plus Public Holidays + buy up to 10 additional days
• L&D: Annual Performance/Salary Reviews + Training & Development Budget
• Pension: 6% Matched Pension + Group Personal Pension Plan

For more information please apply below or contact me directly.

Contact: 02077806706

Email:

LinkedIn: Shay Campbell

Reference- AMC/SCA/SDE

Service Designer