Service Desk Analyst 60478

CK Group are recruiting for a Customer Service Support to join a global pharmaceutical company, based in Chester on a on a contract basis for 6 months.


This is a multilingual role. Applicants must speak English and Dutch fluently. French as a third language would be an advantage.


Salary:

£19 per hour


Customer Service Support Role:

• Receive orders and enter them in SAP system after performing validations on order
• Inform customers in case of quality issues related to product, recalls, or put on hold situations
• Handle backorders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs
• Monitor all open orders until completion and address exceptions
• Receive and answer customer contacts through phone, e-mail and fax and record in call tracking tool

Your Background:

• Be fluent in English and Dutch. French would be a distinct advantage
• Previous working experience in a customer service role dealing with emails and calls

Company:

Our client is the global leader in enabling pharma, biotech, and consumer health partners to optimize product development, launch, and full life-cycle supply for patients around the world. They have the goal of putting patients first and to help people around the world live better and healthier lives.


Location:

This role is based at our clients site in Chester.


Apply:

For more information, or to apply for this Customer Service Support please contact the Key Accounts Team on 01438 870011 or email pharmacontracts@ckagroup.co.uk. Please quote reference 99760.


It is essential that applicants hold entitlement to work in the UK


Please note: This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.



Location: Chester, GB

Posted Date: 11/28/2024