Senior Cloud IT Support Engineer - IT Infrastructure

Job Title : Senior Cloud IT Support Engineer Shift Timings : 9 AM - 9:30 PM Location : Hyderabad Experience required : 8 to 11 years Overview : We're seeking a highly skilled Senior Cloud IT Support Engineer with strong network and VPN expertise to join our team. As a key member of our cloud-based IT infrastructure, you'll be responsible for providing advanced technical support, troubleshooting complex issues, and maintaining a secure and efficient cloud environment. Based at Hyderabad and Jaipur. Responsibilities : - Cloud and Network Infrastructure Management : Oversee the administration and maintenance of our cloud-based IT infrastructure, including virtual machines, storage, networking, and VPN components. - Advanced Troubleshooting : Diagnose and resolve complex technical issues related to cloud platforms (O365, Azure, Entra, MDM), applications, networks, and VPN connections. - Network and VPN Configuration : Configure and manage network devices (routers, switches), VPN solutions, and firewall (Checkpoint) rules to ensure secure and reliable network connectivity. - Security Compliance : Ensure adherence to IT security policies and best practices (EDR, Bitdefender, ThreatLocker, Intune, Entra) including vulnerability management, incident response, and data protection in a remote work environment. - Automation : Develop and implement automation scripts using tools like Azure Logic App, PowerShell, or Python to streamline repetitive tasks and enhance efficiency. - Remote Support : Provide effective remote support to employees working from home, including troubleshooting hardware, software, network, and VPN issues. - Team Management : Lead and mentor a team of IT Support Engineers, ensuring they have the necessary skills and resources to deliver high-quality services. - Documentation : Create and maintain comprehensive technical documentation, knowledge base articles, and standard operating : - Bachelor's degree in computer science, Information Technology, or a related field. - 8-10 years of experience in a technical support or systems administration role, with a focus on cloud environments, networking, and VPN technologies. - Strong communication and interpersonal skills, with the ability to effectively interact with remote users. - Ability to work independently and as part of a remote team. Preferred Qualifications : - Certifications such as MCSE, CCNA, or Azure certifications, as well as network security certifications (e.g., CCNP Security). - Experience with scripting languages (Azure Automation, PowerShell, Python) for automation. - Experience with IT service management frameworks (ITIL). Additional Requirements : - Strong organizational and time management skills. - Ability to handle sensitive information with confidentiality. (ref:hirist.tech)

Location: hyderabad, IN

Posted Date: 11/29/2024