ScribeEMR Systems - Senior Support Engineer - Troubleshooting

Job Description : Key Responsibilities : - Provide timely and effective technical support to our customers, addressing their inquiries and resolving issues promptly. - Troubleshoot complex technical problems, identify root causes, and implement effective solutions. - Analyze system logs and performance metrics to identify potential issues and proactively address them. - Escalate critical issues to appropriate teams and provide timely updates on resolution progress. - Conduct in-depth system analysis to diagnose and resolve complex technical problems. - Utilize advanced troubleshooting techniques to isolate and fix software and hardware issues. - Collaborate with development and infrastructure teams to identify and implement system improvements. - Monitor system performance and proactively address any performance bottlenecks or anomalies. - Work closely with cross-functional teams, including development, infrastructure, and product management, to ensure seamless collaboration and efficient problem resolution. - Share knowledge and best practices with team members through documentation, training, and mentorship. - Contribute to a positive and collaborative team culture. Required Qualifications : - Strong proficiency in technical support, system analysis, and issue resolution. - In-depth knowledge of software applications, databases, and system integrations. - Experience with scripting languages (e., Python, PowerShell) and automation tools. - Familiarity with cloud technologies (e., AWS, Azure) is a plus. - Excellent problem-solving and analytical skills. - Strong communication skills, both verbal and written, to effectively interact with technical and non technical stakeholders. - Ability to handle pressure and work under tight deadlines. - A proactive and customer-focused approach to problem resolution. Education and Certifications : - Bachelor's degree in Computer Science, Engineering, or a related field. - Relevant certifications in technical support or related fields (e., ITIL, CompTIA A) are a plus. Experience : 2-4 years of relevant experience in technical support or system administration (ref:hirist.tech)

Location: bangalore, IN

Posted Date: 11/29/2024