Front Desk Agent

An opportunity has arisen for a Front Desk Agent to join us Jumeirah Carlton Tower.

The main duties and responsibilities of this role are:

Greet all guests at any time in a friendly and helpful manner and attempt to learn and use guest's name at every opportunity. Register arriving guests ensuring that full details are obtained on the registration form in accordance with established procedures.

Escort guests to their rooms on checking in, explain and endeavour to sell & cross sell the hotel's food and beverage facilities. Explain all the facilities in the room, e.g. heating, television, hairdryer etc. Assist guest with luggage.

Enter all arrivals' check in / out details accurately in the computer and modify any information correctly with particular care towards spelling and room rates.

Ensure that the hotel's credit policy is adhered to at all times, with particular care to the established policy on "chance guests".

Make reservations at such times as when the Reservations office is unable to do so.

Always deport yourself in keeping with high standards of behaviour and appearance expected of Jumeirah International in your attitude towards guest and colleagues alike.

Fulfil a switchboard function by answering all incoming telephone calls to the hotel and answer guest enquiries or re-direct as appropriate, including scheduling and making wake- up calls. All telephone calls to be answered in line with company standards.

To understand and to follow the hotel’s policies and procedures this includes credit policies and cash handling responsibilities.

To be responsible for the cash float, foreign currencies and all collections.

To carry out any other reasonable duties and responsibilities as assigned.

About you:

The ideal candidate for this position will have the following experience and qualifications:

Excellent interpersonal and communication skills, both in person and by telephone.

Knowledge of Opera Cloud is preferred.

Ability to learn multiple computer software and accurately input information into the systems.

Ability to work cohesively with co-workers both within and outside of your department.

Ability to prioritize, organize and follow up.

Must be available to work weekends, day, evenings and holidays.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…

Competitive salary + excellent service charge

28 holidays inclusive of Bank Holidays

Extra holiday for significant Birthdays (21.30.40. etc.)

Life insurance

Next pension

Jumeirah perks website access – discount

F&B and Spa treatment discount

One and a half times pay for work during bank holidays

Dry cleaning of uniform or Business attire

Meals on duty

Employee assistance programs

Wellness benefits – Chiropodist, Flu jabs, and more!

Taxi service after hours

Social events & recognitions programs

Ongoing training & development

Weeding/Baby gift

Cycle scheme

Internal transfer scheme

Eye test and discount for VDU users

Dental cash back plan

External transfer scheme