Out of Hours - Customer Service Advior

Salary: £12.10 per hour (Living Wage Employer)
Shift Uplift: £400 per month
Location: Capgemini, Inverness, or Nairn
Hours: Night shifts are 1800 - 0700 and Day shifts are 0700 - 1800

• Typical shift pattern is a 3-week rotation:


• Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night


• Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Off, Fri - Off, Sat - Day, Sun - Day


• Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - Off

As a Customer Service Advisor, you will be the first point of contact for customers.

Your main responsibility is to provide 1st line IT support to Capgemini's clients.

What you'll do

• Respond to incoming requests via telephone, email, and web chat


• Log all requests in the appropriate call logging software


• Assign calls to relevant support teams

• Action Back Office requests as and when required


• Advise customers and support teams of known problems/workarounds


• Ensure customers are kept updated with the progress of their request


• Contribute to overall achievements by maintaining agreed personal targets

A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.

What you'll bring

• Effective communication skills, both verbally and in writing


• Genuine passion for delivering exceptional customer service


• A keen willingness to learn and adapt


• The ability to work both independently and in a team environment


• Strong analytical skills


• Ability to work under pressure

Location: Raigmore, GB

Posted Date: 11/29/2024