Asset Alliance Group - Fleet Customer Support Adminstrator

Asset Alliance Group is part of the Arbuthnot Latham Banking Group. We serve the commercial vehicle, bus, coach, and general asset finance sectors with tailored award-winning lending, contract hire, rental and finance packages. We are a full-service finance and leasing business.

Today our group is the UKs fastest growing commercial vehicle and bus and coach finance and sales company. We have the in-depth knowledge and specialist industry experience to provide an individual finance and asset management solution to all our customers.

The role of the Accounts Payable (AP) team is to ensure that all suppliers are paid correctly and on time so that we continue to provide the high standard of services to our customers.

Duties & Responsibilities:

A Fleet Customer Support Administratorisrequired to assist the Fleet Maintenance Controllers in making sure all breakdowns are managed and customers/suppliers contacted on a regular basis.

The FCSA will monitor all VORs on the R2C and FBI system, noting the alerts and status of ongoing work.

Continually update the customer with any changes to the status of the asset and make notes.

Contact and chase up our service providers for updates and expected completion times.

Organise any Collection / Delivery requirements for the repair

• Handing inbound calls relating to asset breakdowns
• Booking mobile technicians where appropriate
• Following up on all breakdowns
• Maintenance and repair input into the FBI system and R2C
• Supporting wider teams with - Call handling and Fleet maintenance bookings and administration

Key Interfaces:

• FMC Colleagues
• Fleet Service & Compliance Team
• Supplier Network
• Customers (Mainly Fleet/Transport teams)
  

Person Specification

• Previous experience within a customer facing role
• Excellent and effective communication and interpersonal skills
• Must be proactive and be able to pay keen attention to the smallest of details
• Strong IT skills internal systems, Microsoft excel, outlook etc
• Ability to work as part of a team and equally un-supervised
• Can do attitude
• Technical knowledge of HGV's would be highly beneficial but not essential
• Requirement to work within Edwin House

About Us

Life, Work and Benefits

Arbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people.

• Agile working
• Competitive salary, pension & holiday allowance
• BUPA Health cover
• 4x Life Assurance
• Income Protection scheme
• Discretionary bonus
• Market leading maternity/paternity and menopause policies
• Flexible benefits

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Location: Wolverhampton, GB

Posted Date: 11/29/2024