Customer Service Team Leader

Customer Service Team Leader

Monday - Friday: 9.00AM - 5.00PM (ONE WEEKEND IN FOUR ROTA

Annual Salary between £29,000 - £33,000

What's in it for me?

People Solutions are currently recruiting for a Customer Service Team Leader to join our well-established client based in Stouport-on-Severn on a permanent basis. This is a fantastic opportunity offering a great annual salary and room to grow and progress.

What are the benefits?

• Modern working environment
• Working for a market leader
• Free site parking
• Canteen and break out area
• Career progression and development
• Team incentives

Day to Day Duties

• Manage a team of service support staff (4) and ensure they provide excellent customer service!
• Identifying/implementing potential improvements in service desk operation
• Dealing with staff HR duties
• Allocating jobs to team of service field engineers
• Develop and implement strategies to improve customer satisfaction and retention.
• Handle escalated customer inquiries and complaints.
• Collaborate with other departments to resolve customer issues.
• Monitor team performance and provide coaching and feedback.
• Create and maintain support documentation and resources.
• Conduct regular training sessions for support staff.
• Carry out daily team update meetings.
• Building relationships /liaising with key accounts attending weekly performance meetings

Essential Skills

• Proven experience in a customer support or similar role.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to negotiate and resolve conflicts.
• Proficient in using customer support software and tools.

Desirable Experience

• Previous experience in a Service support desk operation is desirable but not essential

What training is provided?

• Training is provided

Contact

Apply today by clicking below

ADZN1_UKTJ