Technical Support Engineer

Do you enjoy combining technical know-how with innovative solutions to deliver top-notch customer service? Join Dawsongroup TCS, a leader in temperature control solutions, and help us drive success across industries like Food & Drink, Pharmaceutical, Logistics, and more.

Position Overview:

As a Technical Support Engineer, youll play a critical role in ensuring our projects meet technical excellence and customer expectations. From designing and estimating to providing on-site support, youll bring solutions to life.

Key responsibilities include:

• Conducting refrigeration and product load calculations.
• Selecting and specifying refrigeration equipment that meets both project design and regulatory requirements.
• Creating project estimates and detailed specifications.
• Managing technical elements of projects from enquiry to handover.
• Performing site surveys and liaising with internal departments and customers.
• Training customers on DGTCS Blast & Defrosting units.
• Supporting product trials and creating documentation such as instruction manuals.
• Proactively identifying and reporting potential issues to senior management.

What Were Looking For

To succeed in this role, youll need:

• C&G Refrigeration and Air Conditioning Level 2 (Level 3 desirable).
• Experience with fluid chillers (preferred but not essential).
• Strong IT skills, particularly in MS Outlook, Word, and Excel.
• An innovative and proactive approach to problem-solving.
• A full UK driving licence and a willingness to travel as needed.

What We Offer in Return:

• Competitive Salary + Benefits
• 24 Days Holiday + 1 extra day for your birthday + bank holidays
• A Christmas turkey Allocation
• Employer-supported volunteering days
• Life Assurance (x2 Annual Salary)
• Cycle-to-Work Scheme
• Clear pathways for career progression and internal promotions
• Refer-a-Friend Scheme (earn up to £200)
• Annual Health Assessments and Flu Jabs

This is your opportunity to join a supportive and forward-thinking team where your skills will make a real difference.

Apply Now to become part of the Dawsongroup family and take your career to the next level!

Dawsongroup PLC is an equal opportunity employer and welcomes applications from all backgrounds.

NO AGENCIES

ADZN1_UKTJ