Interim Head of Leasehold and Income Services WCR 5

Who You Are

• Senior manager with extensive experience in managing Local Authority Leasehold and Income Services.


• Expert knowledge of social housing legislation, regulation, and finance.


• Proven ability to work within complex services and political environments.


• Strong leadership and stakeholder management skills with excellent communication abilities.


• Customer-focused mindset, ensuring services are resident-centric.


• Commitment to equality and diversity, promoting inclusivity through personal leadership.


• Track record in Local Authority Leasehold and Income management is essential, ideally currently a Head of or senior manager within a local authority.

What the Job Involves

• Lead as the Interim Head of Leasehold and Income Services at the Westminster location, managing a team and fostering a culture of excellence.


• Shape the delivery of services with innovative practices, maintaining high resident and leaseholder engagement.


• Ensure accurate rental income and service charge setting, with effective communication to residents.


• Drive income collection strategies and support residents with benefits and debt management.


• Oversee leaseholder consultation and engagement to ensure compliance and satisfaction.


• Ensure adherence to legislation, consumer standards, and financial regulations.


• Collaborate with elected Members and senior managers to align with organizational objectives.


• Monitor financial performance and provide updates to senior leadership.


• This role offers the chance to contribute to the dynamic Westminster community, impacting over 250,000 residents and 22,000 homes.