AV Support Technician

Key Responsibilities;

• Report into client stakeholder on a day-to-day basis.
• Based at Swindon on a permanent basis occasional travel to Northampton to oversee technical issues / maintenance activities
• Oversee and manage AV / UC systems on a day-to-day basis.
• Provide real time in room support for AV / UC related issues.
• Ensure incidents / tickets are logged via site protocol and resolved within SLA.
• Fault handling and ownership of all AV related tickets through to resolution.
• Locate faults or problems and provide solutions on a first /second line basis.
• Ability to provide systems work around in the event of failures.
• Work with off site help desk and 3rd parties as required to resolve incidents and management of RMAs.
• Manage equipment repairs and implement critical spares as required.
• Support / manage software / firmware updates once instructed via change control.
• Be fully competent in digital AV environments
• IT literate, understand network architecture and structured cable infrastructures.
• Manage onsite support deliverables.
• Proactively train and support end users as required.
• Provide technical assistance and remain on standby for high profile events.
• Provide a meet & greet service as required to assist all VIP meetings and for clients who require a technician to help connect audio and video (virtually and in room as required).
• Generate daily reports and contact clients to establish full nature of meeting & requirements equipment / meeting room set ups as required.
• Provide support on an individual basis to users at all levels of seniority on audio visual equipment, connectivity, and applications where appropriate.
• Regular room / systems checks (daily / monthly).
• Oversee preventative maintenance activities with off site teams.
• Assist with Ad Hoc moves and changes.
• Maintain accurate asset schedule for location.
• Maintain critical spares holding for location / UK.
• Attend weekly service / ticket review meetings as required.
• Full time support Monday to Friday between the hours of 07:00 19:00 (shift / rota) Flex as required.
• Attend monthly service review meetings as required and prepare reports / stats.

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