Technical Support Engineer

Description

SUMMARY:

Under limited supervision, responsible for providing effective and efficient technical support for Leidos staff, customers and/or users, and ensuring the correct operation and maintenance of company equipment and products. The duties and responsibilities may change from time to time without notice and include but are not limited to the duties described below.

ESSENTIAL DUTIES AND RESPONSIBILITES:

Technical

• Provides Technical Support and may be required to attend escalations throughout EMEAI (will be required to work technical support out of hours)
• Performs installations, equipment maintenance and upgrades as scheduled or required.

• Leads the development, revision, and implementation of departmental policies and procedures.
• Investigate and takes ownership of complex technical issues in depth to provide a resolution and produce an RMA report.

• Complies with and composes all associated and relevant RAMS.

• Supports and has a close liaison with the Bedford training team.
• Manages, evaluates and records Technical Bulletin distribution and implementation.
• Support Bedford installed systems.

Time Management

• Excellent time management skills

Communication

• To communicate effectively with all stakeholders

Team Working

• Strong team player and work cross functionally with Service, Product Specialist’s

Cross Functional Working

• Continually build relationships with internal stakeholders to achieve the successful completion of departmental strategy

Health & Safety

• Always follow and promote Group and Company policies and procedures
• Ensure all Company equipment and personal PPE properly used

Equality

• Fully Understand and always adhere to the Company’s Equality Policy at all times

Company Values

• All employees must conduct themselves in accordance with our Corporate Company Values and Business Ethics at all times

Requirements

Criteria

Essential

Desirable

Skills & Attributes

• Must be proficient in Microsoft Applications: MS Office, Windows Operating System and Linux.
• Knowledge of electrics, electronic, electromechanical and mechanical assemblies as well as wiring diagrams, schematics, and complex digital and analog circuitry is required.
• Knowledge of complex mechanical systems, familiarity with test equipment (standard power tools, mechanical/digital measuring devices, multimeter, oscilloscope, and safety equipment)
• Must have excellent customer interface, presentation and communication skills, both verbal and written in a technical environment

• Experience with High Voltage and X-ray producing equipment preferred.

Experience

• Previous experience in a similar working environment

• Wide ranging technical background

Qualifications

Bachelor’s Degree in Electronics Technology, Electrical Engineering or equivalent experience

Completion of a technical trade school or military training

Other

• Clean Driving licence
• Full passport
• Ability to obtain airside pass with 5-years employment references attainable
• Travel of up to 50% may be required in the UK / internationally
• May be required from time to time to lift heavy weights and be able to work non-standard hours and travel weekends
• Able to commute to Bedford

Original Posting Date:

2024-10-29

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Location: London Luton Airport, GB

Posted Date: 11/30/2024