Duty Manager

Area/Location: Franschhoek, Cape Town Job Purpose: The luxury hospitality sector is known for sophisticated escapes and unique guest experiences. This ever-expanding portfolio offers dynamic career opportunities for positive, vibrant, and energetic individuals. A successful candidate will excel in this role if they are an efficient, solutions-driven individual who enjoys fast-paced and constantly changing challenges. With a passion for exceptional service while maintaining a high degree of operational delivery, no problem is too much trouble in this environment. Experience and Skills: Minimum of 3 years' Duty Manager or Assistant Hotel Management experience Previous 5 Hotel experience would be advantageous Computer skills including proficiency in the use of Protel and MS Office, including e-mail and internet Process excellence and service delivery Sustainable quality and attention to detail Innovation for results Initiative and change management Teamwork, cross-organisational collaboration, and building high-performance teams Ability to manage uncertainty and adapt to changing circumstances Inherent Requirements: Grade 12 - Matric Certificate Tertiary qualification in Hospitality or Hotel Management Valid Drivers License Ability to work shifts, including night shifts Personal and professional integrity of the highest standard Certificate in First Aid/Fire Fighting/Health and Safety would be advantageous Preference will be given to candidates from Franschhoek and neighbouring areas Main Responsibilities: Facilitate a seamless stay for guests through planning of the guest journey and maintaining contact with guests during their stay for updates and feedback Address or escalate guest challenges and complaints Monitor guest feedback received on check-out and digital platforms, and drive feedback via social media platforms Ensure that all guest-facing teams maintain a professional and polished appearance by adhering to the company dress code Enforce a zero-tolerance disciplinary code Collaborate closely with Finance and Reservations teams Drive guest feedback to relevant teams and follow up with training on challenging feedback Communicate occupancy changes to all departments Provide training on Front Office Procedures and SOPs Drive the PIT check procedure (Pre/In/Post) and manage guest profiles and preferences obtained through central reservations upon check-in/out Manage the monthly reconciliation of Front Office External Supplier Accounts (e.g., external airport transfers) Manage O-status (zero balance) and Management Accounts, stationary, and Front Office budgets Minimise waste and control resources within the department Manage the Front Office floats (reception and "Forex") Ensure, enforce, and maintain Health and Safety standards

Location: Franschhoek, ZA

Posted Date: 12/6/2024