Senior Unified Communications Engineer

We are currently looking for a Senior Unified Communications Engineer to join our team and help us test and deliver quality software solutions that are fit for use and purpose. This role is hybrid but could be based in the UK (Manchester or Whitley), Spain (Madrid), Denmark (Skanderborg), Sweden (Malmo) or Germany (Telgte).

But there's more to this than just the 'day job'. Tunstall is embarking upon a significant technical and business transformation programme that is focusing on changing the way in which we host and deliver our market leading solutions.

A bit about us:

Tunstall is a market-leading health and care technology provider.

We're passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. Our incredible team of more than 3,000 colleagues provides life saving and life changing technology and services to millions of people in 18 different countries.

At Tunstall you'll find a place where you're valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. We demonstrate our commitment to diversity and inclusion at each step. From our open, fair, and transparent recruitment processes, through to the many development and career growth opportunities we provide.

Each Tunstall colleague has a superpower... they're unique. No one else is them, and we think that's special. Come and join our mission and be part of our team, our One Tunstall team.

What will you be doing in this role?

As a Unified Communications Engineer you will be responsible for the design, implementation, and management of both analogue and digital communication systems, ensuring seamless collaboration and connectivity across the organization. This role requires expertise in telephony, VoIP, video conferencing, messaging platforms, and legacy analogue systems, with a strong focus on maintaining performance, security, and reliability.

Main responsibilities in this role include:

• Design, configure, and deploy UC solutions, including IP telephony, video conferencing, messaging systems, and analog communication technologies.
• Upgrade legacy analog systems to integrate with digital and IP-based platforms while ensuring minimal disruption.
• Evaluate and implement scalable UC architectures that support business growth.
• Administer and maintain UC platforms such as Cisco Unified Communications Manager (CUCM), Microsoft Teams, Zoom, or similar tools.
• Monitor system performance and perform routine maintenance to ensure optimal uptime and reliability.
• Ensure seamless integration of analog and digital communication systems with enterprise IT infrastructure.
• Collaborate with networking teams to optimize QoS (Quality of Service) and bandwidth utilization for UC traffic.
• Work with third-party vendors to ensure compatibility and smooth operation of hybrid communication systems.
• Act as a subject matter expert (SME) for all UC-related issues, providing level 3 support to resolve complex problems.
• Maintain logs and documentation for incidents, resolutions, and system changes.
• Implement security best practices to protect voice, video, and messaging systems from unauthorized access and breaches.
• Provide training and mentorship to junior engineers or administrators on UC tools and practices.
• Migrate or phase out legacy systems by implementing modern, cost-effective solutions.

Key skills and experience:

Essential

• Proven experience in Unified Communications or a related field.
• Detailed hands-on experience with analog systems (e.g., PBX, SIP gateways)
• Detailed hands-on experience with modern UC platforms (e.g., Microsoft Teams, Cisco WebEx).
• Strong knowledge of VoIP protocols (SIP, RTP, H.323) and telephony systems.
• Proficiency in managing PBX systems, SIP trunks, and analog-to-digital migrations.
• Familiarity with network troubleshooting tools for UC traffic, such as Wireshark or SolarWinds.
• Cisco Certified Network Associate Collaboration (CCNA Collaboration) or equivalent.
  
  

Desirable

• Experience in cloud-based UC solutions like Zoom Phone, RingCentral, or Cisco Webex Calling.
• Scripting or automation experience for UC tasks (e.g., PowerShell, Python).
• Understanding of ITIL frameworks and best practices in incident management
• Knowledge of legacy infrastructure, including paging systems and analog signal processing.

If you are not sure if you have the relevant skills or experience, then please apply (only takes a few minutes) and let our team review and come back to you.

What we offer:

Our benefits vary from region to region but, we are confident that what we offer is competitive in each location. We would be happy to talk through this on a case-by-case basis

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Location: Manchester, GB

Posted Date: 12/24/2024