Technical Service Manager (Sao Paulo) - Enterprise Cloud Services

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

EXPECTATIONS AND TASKS

We are looking for an accomplished SAP Technical Service Consultant who is well versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). You will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise.

Technical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey. You will act as a trusted technical advisor to our customers and partners, analyzing customer’s business requirements and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services, resolve technical complexities, and accompany them throughout their cloud transformation journey.

• Primary contact for customers for discussions about technology and innovations and serve as an escalation point person for technical issues.
• Understand the customer business, goals, and challenges to suggest solutions & services.
• Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer.
• Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
• Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies.
• Experience and knowledge in SAP NetWeaver Administration, migration, and upgrades.
• Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes.
• Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, SuccessFactors, etc. (good to have).
• Design optimal SAP configuration to maximize system performance and availability.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management.
• Solid know-how on SAP Technologies and Products (SAP certification highly beneficial).
• Hyperscalers certification (AWS, Azure, GCP) is a plus.
• Analytical, solution-oriented, and experience in working with cross-cultural teams.

LANGUAGE SKILLS

• English (advanced/fluent written & spoken).
• Spanish is a plus.

WORK EXPERIENCE

• Strong experience under SAP Technical Administration Background (Preferably in the domain of SAP Basis skill) and should have knowledge & experience on Administration and Operations of SAP solutions.
• Strong experience in customer-facing roles and should have excellent command on de-escalating critical situations.
• Hands-on experience with working knowledge of Unix/Linux flavors.
• Hands-on experience with working knowledge of SAP HANA and Sybase databases.