IT onsite H/F

Responsibilities

• Assists L&D teams and Learners as the initial point of contact by answering inquiries and providing immediate resolution or redirection to escalated support resources.
• Monitors the platform queues to provide support for the respective regional needs.
• Works with the L&D teams to troubleshoot and resolve technical issues related to accessing the LMS and course content.
• Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
• Manages and maintains the Learning Catalogs.
• Grants or revokes requested admin rights and analytics access.
• Resets learner quizzes (or supports site or local representatives to do so).
• Supports site or local representatives to archive terminated courses.
• Collaborates with the L&D teams on user/learner training.

Skills, Behaviors & Knowledge

• Critical thinking and problem-solving skills.
• Service-oriented with the ability to deliver excellent customer service.
• Good listening skills and patience to work with all types of employees.
• Responsive and positive attitude.
• Tech-savvy and ability to gain new technical skills quickly.
• Strong oral and written communication skills; ability to communicate complex technical concepts in layman's terms.

Experience

• Experience with learning platforms, such as MyAcademy, is a plus.

Education

• University/College Degree.

Certifications and Licenses

• n/a

Languages

n/a

Tools and Applications

• Proficient with Microsoft Office Suite or related software.

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Location: Brasil, BR

Posted Date: 12/26/2024