Mid-Level Chatbot Analyst

EBANX is the leading payment platform connecting global companies with customers from the fastest-growing digital markets in the world.

Since the beginning of our journey, we have had one mission: to provide global access for everyone. We believe that transforming challenges into opportunities and making the impossible part of the journey is crucial! That's precisely why we created a payment technology that builds bridges between people and businesses every day in 29 rising markets across the globe.

We call ourselves ebankers, we are global thinkers, we value diversity, we foster creativity and we work hard to connect businesses and people worldwide through payments. Let's make history together?

We are seeking a Mid-Level Merchant Experience Analyst focused on Merchant Experience to be part of a high-growth technology and payments company with a solid track record of delivering high value to our customers. By joining us, you will have the opportunity to be a part of our growing Corporate Initiatives Team. The ebanker will work with the Merchant Experience Team focused on all Merchants, you will find many opportunities to engage with different business areas (technology teams, fraud prevention, commercial and merchant services) and improve the overall performance of payment solutions offered by EBANX.

As a Merchant Experience Analyst, you will be responsible for:

• Resolution of operational tickets from merchants;


• Connecting with various areas of EBANX to achieve the best resolution of demands;


• Responding to tickets according to pre-established SLAs (Service Level Agreements);


• Participating in internal improvement projects;


• Conducting training for merchants on the use of the Dashboard and other EBANX tools;

Main requirements for this position:

• Outstanding data-driven mindset and problem-solving skills;


• Experience in a fast-paced, data-driven environment;


• Good communication skills, both verbal and written;


• Organization and proactive mind;


• Experience in presenting and conducting meetings;


• Excellent Microsoft PowerPoint and Excel skills;


• Advanced in English.

What else would we like to see?

• Customer Service Experience


• Strong communication skills


• Storytelling skills;


• Desire to see the big picture;


• Advanced Spanish is a differential.

EBANX offers:

• Spanish, English, and Portuguese classes;


• Meal Allowance;


• Transportation voucher (if needed);


• WAVES - Program of goals and results (variable compensation);


• EBANX Play - Wellness (Gympass, e-Sports, SESC );


• EBANX Education: financial support for undergraduate, graduate, and MBA programs so you can develop important skills for your career;


• EBANX Skills: budget for workshops and courses;


• EBANX Flexible: Birthday Day Off;


• Semi-flexible hours (8 hours a day - Monday to Friday);


• EBANX Family: Daycare assistance, extended leave for caregivers and support program for children and pregnant women;


• EBANX Health: Health and Dental Insurance, with subsidy for dependents and medicine subsidy for ebankers;


• Life Insurance: Life Insurance 100% paid by EBANX;


• Blue Club: Exclusive discount for ebankers in bakeries, restaurants, courses, electronics stores, and more!

Follow us on LinkedIn and check out our Instagram to learn more about the #ebanxlife.