Job in Germany: Employee for software support (m/f/d)

We are looking for an innovative, future-oriented team: Employee for software support (m/f/d) Cologne, Magdeburg, Flammersfeld/Weyerbusch Full-time About us The two most important topics of our time under one roof: energy transition and digitalization. As one of the leading software companies, we offer our customers from the energy efficiency, construction and ancillary trades as well as building services planning sectors innovative software solutions that make their day-to-day work easier. This allows our customers to focus on the essentials: Driving the energy transition faster Quality made by Hottgenroth: From the idea to the finished product: in our team of more than 200 employees, everyone makes an important contribution to our joint success. We still have a lot planned for the future, so grow with us and become part of our team: exciting tasks in the areas of development, support, sales and administration as well as countless great colleagues are waiting for you Employee for software support (m/f/d) What you can expect: Processing and evaluating customer inquiries on the phone and by email/ticket system Assistance with our software in the event of questions and problems from our customers via remote access Forwarding recurring support issues to the software development department to continuously improve our software Documentation of all customer contacts in our customer database for optimal customer service What you bring with you: Training in a commercial or technical field, or similar Ideally initial experience in support or the use of technical products/software IT affinity that enables you to quickly familiarize yourself with the functionality of our programs Strong customer and service orientation as well as very good manners and appropriate expressions Enjoy working in a team and have a very good command of German Benefits We offer a varied and interesting field of activity in an expanding business environment with future-oriented products You can contribute ideas and suggestions in a motivated and team-oriented working environment Performance-related remuneration with extensive social benefits, pension support and IT equipment Needs-oriented specialist, task and management-related further training Thanks to the drinks flat rate and food allowance, there's also plenty to eat and drink We are also happy to offer newcomers a chance for a good start to their careers Contact person E-mail: bewerbunghottgenroth.de Phone: 0221.70 99 33 00 Contact us Martin Palacz Sonja Wolff Janina Klapper Tanja Gerhard E-Mail: bewerbunghottgenroth.de Phone: 0221.70 99 33 00 Location Cologne, Magdeburg, Flammersfeld/Weyerbusch Hottgenroth Software AG Von-Hünefeld-Str. 3 50829 Cologne www.hottgenroth.de

Location: wien, AT

Posted Date: 12/28/2024