Job in Germany: IT - Teamleiter (m/w/d) 1st - & 2nd-Level-Support

Professional work in an exciting and modern environment: Universitätsklinikum Düsseldorf Medical Services GmbH (UKM) is one of four wholly-owned subsidiaries of the University Hospital Düsseldorf (UKD), the largest hospital in Düsseldorf. We are responsible for key areas of the UKD's day-to-day operations and guarantee optimum care for the hospital's secondary processes. This includes the areas of project management, construction and technology, UKM IT, laundry, central sterile supply, security services, logistics, archives and much more. UKM also supports the hospital's IT infrastructure with a wide range of IT services. We would like to sustainably strengthen our team in the area of UKM IT, first and second level support, and are looking for a IT - Team leader (m/f/d) 1st - & 2nd level support As an assertive leader and passionate people manager, would you like to strategically advance IT support and strengthen support for users throughout the hospital with a clear focus on modern technologies and efficient processes? Are you looking for a motivated and solution-oriented team culture? Then you've come to the right place If you enjoy the following tasks Management and organization of the first and second level support team, including personnel management and resource management with around 20 employees Establishing innovative support solutions, such as AI-based support and chat functionalities for our clinic IT support Optimization of the roll-out process and implementation of effective life cycle management for hardware and software Promotion of an open, performance-oriented team culture with support for team members in their further development Ensuring stable, smooth operations by optimizing and automating processes and defining KPIs and you bring the following with you Completed university degree in computer science or comparable disciplines (Bachelor, Diploma FH); alternatively: completed training as an IT specialist for system integration or comparable qualification, with relevant professional experience Several years of experience in IT support and team management, ideally in a hospital environment People manager: ability to inspire and develop a team through motivational leadership and clear communication Knowledge of modern support technologies, especially AI-supported tools and lifecycle management for IT end devices High social skills, strong problem-solving skills and assertiveness Very good German language skills and expression, at least good written and spoken English skills Ideally you have an ITIL certificate then we definitely want to get to know you What you can expect from us: An open-ended employment contract in a future-proof workplace A varied, versatile and exciting field of activity in the field of medical research Room for personal responsibility, creativity and personal development Attractive remuneration in accordance with the TV-L collective agreement, with 30 days' vacation, special payment, company pension scheme, etc. Thorough induction and collegial support in a highly motivated team Flexibly plannable and family-friendly working time models with the partial possibility of mobile working A whole catalog of diverse training opportunities for personal and professional development Attractive employee discounts (e.g. employee canteen, health promotion, corporate benefits & gym pass) Have we piqued your interest? We look forward to receiving your informative application documents, stating your salary expectations and earliest possible starting date - preferably by e-mail - to ukm.bewerbungen[AT]med.uni-duesseldorf.de Subject: 241129 IT - TL 1st- & 2nd-Level-Support UKM University Hospital Düsseldorf Medical Services GmbH A subsidiary of the University Hospital Düsseldorf Building 11.75, 2nd floor, Human Resources Department, PF 812 Moorenstraße 5, 40225 Düsseldorf https://www.uniklinik-duesseldorf.de/ukm Personnel selection takes place with the responsible specialist department of the UKD. Severely disabled applicants will be given preferential consideration if equally qualified. Our data protection information: https://www.uniklinik-duesseldorf.de/ueber-das-ukd/unternehmen/tochtergesellschaften/ukm/datenschutz

Location: wien, AT

Posted Date: 12/28/2024