Customer Service

We are seeking a highly skilled Customer Service Representative with a minimum of 2 years of experience in the travel and events industry. The ideal candidate will have a strong background in providing excellent customer service and support to clients in a fast-paced environment. Responsibilities: - Handle incoming customer inquiries via phone, email, and chat regarding travel and event reservations - Assist customers with booking flights, accommodations, event tickets, and other travel-related services - Resolve customer complaints and issues in a timely and professional manner - Provide information on travel destinations, events, and other related services - Collaborate with other departments such as sales, marketing, and operations to ensure a seamless customer experience - Maintain accurate and thorough records of customer interactions and transactions - Stay up to date on industry trends and changes in regulations related to travel and events Requirements: - Minimum of 2 years of experience in customer service within the travel and events industry - Excellent communication skills, both written and verbal - Strong attention to detail and ability to multi-task in a fast-paced environment - Proficiency in using CRM software and other relevant tools - Ability to work independently and as part of a team - Strong problem-solving skills and a customer-centric mindset - Flexibility to work evenings, weekends, and holidays as needed (Willing to travel camp style.) If you meet the above requirements and are passionate about providing exceptional customer service in the travel and events industry, we encourage you to apply for this position. Please submit your resume.

Location: Sandton, ZA

Posted Date: 1/7/2025