Operations Manager

Your responsibility will include but is not limited to: Oversee daily operations to ensure timely and compliant tax, payroll, and statutory filings Manage task/project allocation based on work volume and deadlines Review and report operational performance to senior management on key metrics Act as the main contact for client queries and provide progress updates on filings and requests Ensure high client satisfaction through prompt responses and issue resolution Lead client onboarding and work on retention and upselling strategies Maintain knowledge of CIPC, SARS, estate, and trust compliance requirements Allocate tasks based on understanding of regulatory matters Support team in handling estate and trust filings Provide leadership and direction to client teams (tax, VAT, payroll, statutory returns) Address conflicts and disputes with management's support Oversee performance appraisals, feedback, and goal setting for staff Set clear client expectations regarding timelines, deliverables, and challenges Handle contract renewals, pricing, and service negotiations with management's guidance Ensure secure handling of client data in compliance with regulations Train staff on confidentiality and internal data protection policies Resolve unexpected client concerns or system issues to maintain operational continuity Manage workloads during peak periods, ensuring adequate support and resource allocation Skills & Experience: Minimum 4 years of experience in a similar role Pastel experience Must understand CIPC, SARS, estate, and trust compliance Qualification: Degree, national diploma or similar PA(SA), BA(SA) or a relevant designation will be advantageous Contact ANNARI STANDER on astandercommunicate.co.za , quoting the Ref: CTF020082. Connect with us on www.communicate.co.za and Register your CV to create a profile and to view all our Financial recruitment vacancies. Let us assist you with your career. For further Finance jobs, Accountant jobs, Financial Manager vacancies and Management Accountant vacancies. If you have not had any response in two weeks, please consider your application unsuccessful. Your profile will be kept on our database and we will connect with you with any other suitable roles or positions.

Location: Johannesburg, ZA

Posted Date: 1/7/2025