IT Support Technician

REQUIREMENTS Matric is essential Related tertiary qualification is essential A, N 3 year experience as an IT technician or similar position with ambition to progress in the IT Windows and Mac OSX knowledge Strong desktop, operating system and software is essential Microsoft Exchange 2016/2019 experience with Microsoft Certification Experience with CCTV will be advantageous (IP CCTV) Excellent written, verbal and interpersonal skills Ability to work after hours, over weekends and on public holidays with short or no Must Have valid drivers license with own reliable transport Must have reliable communication / Internet in place at home to attend to after hours support from time to time Must be able to communicate with customers and answer any technical queries Self-motivated with the ability to use initiative and operate with minimal supervision RESPONSIBILITIES: Ensure usability by configuring and installing the software and hardware components Maintain the software and hardware for all WANs, LANs, emails, telecoms and internet connectivity Ensure that all electrical safety standards are always met Restore or replace faulty or damaged hardware Safeguard the privacy and security networks on computer systems Ensure security by upgrading and installing anti-virus software and upgrading systems to enable all computers to have compatible software Test new hardware and software Provide tech support and be the first in line to contact when reporting an error Daily backup operations Maintain all technical documentation Manage Service Level Agreements with IT related suppliers Ensure company and group IT procedures and guidelines are aligned

Location: Midrand, ZA

Posted Date: 1/7/2025