Project Manager (SDWAN projects)

Key Performance Areas: - Manage Projects 20% - Customer Service 30% - Supplier Relationships 20% - Internal Co-ordination 20% - Management Reporting 10% Competency Requirements for Position Knowledge: - Understanding of networks in the telecommunications industry, especially SDWAN - Knowledge of PMBOK - Knowledge of customer service principles Skills: - Intermediate skill in MS Project and MS Office - Excellent written and verbal communication skills in English - Project Management - Handle customer escalations - Multitasking and multiple project coordination Behavioral: - Attention to detail - Customer Responsiveness - Results driven - Management - Problem solving - Admin orientated - Stress tolerance - Resilience Minimum Qualification: - Prince 2 / Agile / PMP - ITIL Foundation advantageous - Key requirement is experience in deploying SDWAN solutions Minimum Experience: - Minimum of 3 years experience in a Project role Other Requirements: - Must be willing to work weekends shifts on a monthly basis or after hours, if required Job Grade: - D1 Key Stakeholder Relationships Internal - Sales - Global Operations - Network Core - Quality Assurance - Procurement - Supply Chain - Commercial - Finance - NOC - Technical - VoIP External - Suppliers - Customers Key Performance Areas & Indicators Manage Projects - Ensure adherence to agreed project management methodology - Positive feedback from internal and external Customers - Manage the execution of projects - Within the agreed upon constraints of quality, scope, time and cost - Adhere to project communication strategy - Within 2 working hours of project initiation. - Adhere to program budgets - Costs within budget - Obtain authorisation for over expenditure. Customer Service - Provide feedback regarding project status verbal, written and Video conferencing - Accurate and timely feedback - Handle and resolve escalations via logical thought process and escalate internally to placate escalated situations - Within 2 working hours Supplier Relationships - Build and maintain effective relationships with suppliers - Positive feedback from suppliers - Escalate to C-Level and drive for outcomes as required - Delivery of circuits within SLA Internal co- ordination - Identify, manage and communicate project risks, issues and overall project progress to Head of Projects - Timely and accurate reporting - Timely monthly, quarterly forecasting for delivery and revenue - Attend and contribute to project management meetings within Project department - Weekly meetings - Adhere and deliver on action steps Management reporting - Maintain accuracy of Jeopardy list - Accurate information, on time - Comprehensive risk, supplier reports to Supply chain. - Update client trackers - Accurate information, on time

Location: Johannesburg, ZA

Posted Date: 1/8/2025