Quality Specialist

About Cainiao Group

Cainiao Group was established in 2013, incubated in Alibaba's largest global e-commerce ecosystem, and is the global leader in the e-commerce logistics industry.

Our business covers international express delivery, global supply chain, and overseas local services. Through its disruptive solutions and products such as "10-day delivery with 5 dollars" and "5-day global delivery," Cainiao helps small and medium-sized enterprises engage in cross-border trade. Serving more than 200 countries and regions and apply "technological genes" to every aspect of logistics operations. It has also established the world's largest digital station network.

Job Description

The Quality & Exception Parcels Team Leader is responsible for:

‒ Managing unplanned parcels and exception parcels.

‒ Overseeing relabeling (rerouting).

‒ Monitoring parcels entering the warehouse without a trace of exit.

They ensure the identification and resolution of all types of exceptions encountered in the warehouse and train new operators on the three basic processes: Injection, Route Mode Sorting, and Parcel Mode Sorting.

Responsibilities

1. Management of Unplanned and Exception Parcels:

- Handle unplanned and exception parcels to ensure their final operations are completed (e.g., return to China, label reprinting, etc.).

- Identify, prioritize, and resolve parcel anomalies during the start of each shift.

- Ensure rigorous follow-up of exception parcels and coordinate their processing with operators.

2. Relabeling Operations (Rerouting):

- Manage relabeling operations for parcels when necessary.

- Check label compliance with established standards.

3. Monitoring Parcels Entering the Warehouse Without an Exit Trace:

- Reduce "lost" parcels within the warehouse.

- Propose improvements for processes and the identification of parcels without a final physical status (e.g., return to China, damaged, relabeled).

4. Training and Support for Other OPS Team Members:

- Be trained and support others to effectively convey the basic prerequisites for sorting and injection processes.

- Schedule training sessions as needed for new arrivals on injection and sorting processes.

5. Team Supervision:

- Supervise, train, and support the three operators under their responsibility.

- Organize daily tasks and ensure an efficient distribution of workloads.

6. Follow-Up and Reporting:

- Provide daily reports to the OPS Manager for the AM/PM shift on all actions taken and anomalies encountered.

Job Requirement

Technical Skills:

- Strong knowledge of logistics processes.

- Ability to analyze and solve problems independently.

- Proficiency in warehouse management tools and parcel tracking software.

Managerial Skills:

- Natural leadership to supervise and motivate a team of five operators.

- Ability to work under pressure and effectively prioritize tasks.

- Strong communication skills to relay information to the OPS Manager.

Personal Qualities:

- Precision and organizational skills.

- Proactivity and a sense of initiative.

- Team spirit and excellent interpersonal skills.

Experience:

- Previous experience in team management within a logistics environment.

- Knowledge of anomaly management flows is a plus.

Cainiao Four Genes

Long-term Commitment. Relentless Execution. Strive for Excellence. Customer-oriented Innovation.

Encouraging an entrepreneurial culture and valuing employees' career growth

As a technology-driven logistics and supply chain company, we encourage employees to innovate and pursue excellence. By embedding an entrepreneurial culture throughout the organization, we encourage our employees to think and act with an entrepreneurial mindset and actively explore new business opportunities and solutions. Moreover, our work atmosphere is fast-paced and highly efficient, unleashing the potential of employees, driving continuous innovation and development in the company.

We advocate the customer-oriented approach, driven by providing excellent services and products. At the same time, we emphasize transparency of goals and smoothed information flow, ensuring that every employee has a clear understanding of the company's goals and strategic direction, and to promote collaboration among team members to address market changes and challenges.

We value the growth of our employees, providing them with excellent learning and growing opportunities. As well as through the establishment of incentive programs, giving the timely recognition to stimulate enthusiasm and creativity in work.

"Better delivery because of me" Looking forward to like-minded you to join the Cainiao family!