Team Leader(Insurance) (Durban)

Job Description : We are looking for a Team Leader with the right talent and skills to lead our teams. Job Responsibilities : Managing Performance and achievement of team KPIs Leave/ Absence management ensuring required resourcing is available as per SLA. Disciplinary & HR related matters are attended to as they arise in line with company policy and protocols. Maintains team Motivation. Rewards & Incentives are planned and implemented on an ongoing basis. Ensure that the employee experience is consistent with the HW culture Ongoing coaching provided to the advisors. Regular call listening Team professional development is considered and the necessary conversations (CPD, Succession , Career pathing etc.) On going knowledge sharing activities to keep the team updated Monthly 1-1s with team members Identify and nurture top talent within the team. Identify skills / knowledge gaps and independently address or escalate for assistance All necessary reports are completed in line with department schedule / client requirements (daily, weekly, monthly) Drive change initiatives ensure it as the desired outcome within your team Job Requirements National senior certificate-Grade 12 Minimum 2 years experience as a Team Leader Minimum 2 years working in an International BPO Previous work experience in UK Insurance advantageous Proven track record in meeting operational targets Skills Required Understanding of Business processes & policies Planning Leadership Analytical Conflict resolution Strong communication Listens to understand Run effective meetings Goal/ Target Orientated Self -managed Coaching Developmental Provides learning opportunities in everyday work. Motivate team to achieve personal and professional goals. Able to manage time well Structured approach Report Feedback Relationship Building Core Behavior: Huntswoods employees are described as dependable, driven and collaborative. The job holder should align to our 6 Fundamental Values: Bring Your A Game Strive For Greater Enable and empower all employees Do the right thing Own it Deliver unbelievable service "It's not just about what we do, but the way we do it. And it's our values that make us special." NB: All appointments are subject to the positive outcome of pre-employment verification checks.

Location: eThekwini, ZA

Posted Date: 1/9/2025