Branch Manager

Our client in the shipping industry is seeking an experienced and results-driven Branch Manager to lead their Cape Town operations. This is an exciting opportunity for a seasoned professional to bring their expertise in shipping and logistics to a dynamic and fast-paced environment, driving growth and ensuring operational excellence while maintaining strong relationships with customers and stakeholders. Duties include, but are not limited to: Strategic Leadership: Oversee the Cape Town branch, contributing to the strategic direction of the organization. Implement innovative strategies to differentiate the company and enhance service delivery. Optimize revenue generation and ensure cost-efficient operations. Customer Relationship Management: Build and maintain relationships with key importers, exporters, and other stakeholders. Support sales teams in customer engagement and satisfaction initiatives. Conduct regular customer visits and maintain accurate CRM records. Engage with reefer customers to understand and meet their specific logistics needs. Operational Excellence: Monitor export-booking performance and ensure optimal slot utilization. Oversee equipment supply, claims resolution, and vessel operations. Maintain high productivity and service standards across all operational activities. Refrigerated Cargo Focus: Act as the primary contact for reefer customers, ensuring seamless communication and issue resolution. Provide consultative support and insights on cargo care and shipping solutions. Identify opportunities to upsell value-added services and strengthen partnerships. Gather customer feedback and monitor market trends to maintain a competitive edge. Team Management: Lead and manage branch staff, fostering a collaborative and productive work environment. Ensure compliance with labor laws and company procedures. Promote professional growth and development within the team. Marketing and Reporting: Oversee branch-level marketing, import, export, and operational activities. Prepare and submit detailed performance reports on a daily, weekly, and monthly basis. Extensive knowledge of the shipping industry, with at least 10-15 years of management experience. High-level expertise in customer service, sales, operations, and freight management. Strong leadership skills with a proven ability to manage and inspire teams. Proficient in computer systems and software relevant to the shipping industry. Comprehensive understanding of the reefer industry, including temperature-sensitive logistics. Exceptional communication, negotiation, and organizational skills. Strong financial acumen with experience in budgeting and cost control.

Location: Cape Town Region, ZA

Posted Date: 1/9/2025