Onsite Junior Support Engineer

Problem Solving and Support: Respond to client inquiries and support requests promptly and professionally. Diagnose and resolve hardware and software issues. Perform basic repairs and maintenance on computer equipment. Installation and Setup: Install and configure computers, operating systems, and software. Install network infrastructure, including routers, switches, and wireless devices. Provide support for setting up new workstations and reconfiguring existing workstations. Network Management: Monitor network performance and report any issues to senior staff. Assist with the administration of network security and access controls. Maintain network connectivity and troubleshoot network problems. Documentation and Reporting: Maintain accurate records of support requests, solutions, and maintenance activities. Provide regular reports on IT support activities and performance. Keep inventory of IT equipment and software up to date. Customer Service: Build and maintain strong relationships with clients by delivering excellent service. Communicate effectively with clients to understand their needs and provide support. Handle complaints and issues professionally and promptly. The position is in Johannesburg, Monday through Friday, from 15:00 to 00:00 or 16:00 to 01:00, depending on daylight savings. Technical Skills: Basic understanding of computer hardware and software. Familiarity with operating systems (Windows, macOS, Linux). Basic network knowledge (TCP/IP, DNS, DHCP). Proficiency in using and supporting common software applications (Microsoft Office, email clients). Ability to troubleshoot hardware and software issues. Soft Skills: Excellent communication skills, both verbal and written. Strong problem-solving and analytical skills. Ability to work independently and as part of a team. Client-focused attitude and the ability to handle challenging situations with patience and professionalism. Time management skills and the ability to prioritize tasks. Additional Requirements: Willingness to work flexible hours, including weekends and holidays if necessary. Valid driver's license and reliable transportation for onsite support. Ability to pass background checks and security clearances if required by the employer.

Location: Central Johannesburg, ZA

Posted Date: 1/10/2025