Instititutional support (Bcom Graduates - Economics, Finance, Investment)

Hiring: Client/Institutional support (Bcom graduates) in Rosebank Role Overview: As an Institutional Support, you will be responsible for providing high-quality support to institutional clients. Your primary focus will be managing client inquiries, resolving technical issues, assisting with onboarding, and ensuring clients have a seamless experience using the company's platform. This role is crucial in maintaining strong client relationships and delivering top-notch service. Key Responsibilities: Client Support: Serve as the first point of contact for institutional clients, managing inquiries and providing timely solutions. Technical Troubleshooting: Assist clients with technical issues related to the platform, ensuring smooth functionality and integration. Onboarding & Training: Help onboard new clients, guiding them through setup and providing training to ensure they maximize platform usage. Issue Resolution: Escalate unresolved issues to internal teams, following up to ensure prompt resolution. Client Monitoring: Proactively monitor client accounts and identify potential issues to address before they become problems. Collaboration: Work closely with internal teams, including product, engineering, and sales, to ensure client needs are met. Compliance Support: Provide clients with guidance on compliance and regulatory requirements related to the platform. Key Requirements: Education: A BCom degree or equivalent is required. Skills: Strong technical troubleshooting abilities. Excellent communication skills, both written and verbal. Attention to detail

Location: Johannesburg, ZA

Posted Date: 1/10/2025