Applications Administrator

JOB PURPOSE: Responsible for the administration, configuration, maintenance of our client's SaaS platforms and their data. Contribute to the development, implementation of SaaS applications, databases and reporting functionality. Collaborate with the Digital Transformation team, ensuring system stability, upkeep and progress on our client's digital journey and milestones are achieved through system support activities. Work with all other internal customer departments including Internal IT to deliver internal improvements to workflow processes and data throughout the organisation. COMPETENCY REQUIREMENTS FOR POSITION: Knowledge Application Configuration and Management (Users, Groups, Access, Permissions) SaaS Workflow orientated Platforms CRM, ITSM, Helpdesk Systems (Fresh Service, Sales, Desk) Data, Information and Analytics Platforms. (Excel, PowerBI etc.) Knowledge documentation and management. Skills Broad System and User Administration. Business Workflow Construction and Implementation. Strong internal customer orientated outlook. Organizational change capability. Skills in managing cross functional departments, systems and incidents. Organised, diligent with an eye for data detail. Information management including presentation and communication skills. Behavioural Systemic (end to end) thinker Excellent team participation and customer skills Ability to influence business stakeholders Analytical, problem-solving skills Decisive Results driven Stress tolerance MINIMUM QUALIFICATIONS: Degree in Computer Science, Information Technology, or a related field Certifications in SaaS services (Service Now (or ITSM equivalent), Azure, Google Cloud) MINIMUM EXPERIENCE: More than 3 years in software application management and system administration KEY PERFORMANCE AREAS: Business Applications Administration 30% System Workflow Management 20% Data Management 20% Incident and User Support 20% Digital Transformation Initiatives Support 10% We would like to thank all candidates in advance for submitting their CVs. Please note, only those candidates shortlisted and chosen to continue on through the selection process will be contacted. Should you not have received a response to your application within 30 (thirty) days of applying please consider your application unsuccessful.

Location: Johannesburg, ZA

Posted Date: 1/10/2025